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Engaged Employer

2COMS

Compare

3.8

based on 448 Reviews

284 2COMS Jobs

Customer Support Voice opening in Mumbai For leading matrimony company

2coms

3.8

based on 448 Reviews

1-6 years

Mumbai

Customer Support Voice opening in Mumbai For leading matrimony company

2COMS

posted 3d ago

Job Role Insights

Fixed timing

Key skills for the job

BPO Customer Service Back Office Salesforce Teaching English Operations

+ 10 more

Job Description

SUMMARY

Customer Support and Client Service Representative

Location: Saki Naka, Mumbai (On-site work)

Salary: Up to 25k to 35k monthly

Job Summary:

We are seeking a UG/Graduate in any field with at least 1 year of experience in customer support, telesales, telemarketing, or tele counselor role. The ideal candidate must possess exceptional English communication skills and be open to working in rotational shifts, including night shifts. Night allowance will be provided.

Key Responsibilities:

Manage outbound and inbound calls to address customer inquiries
Promptly address all valid customer concerns
Develop customer profiles and comprehend their partner preferences
Identify customer needs and convey the client’s value proposition
Schedule appointments or finalize deals with clients
Contact leads from a database list and conduct research on potential prospects
Educate customers on all products, services, and packages, including competitor offerings
Utilize CRM and data entry systems
Handle customer lead generation, pipeline management, organization, effective communication, and strong listening skills

Requirements

Requirements:

1-5 years of customer/client handling experience in inbound/outbound customer service, telesales, telemarketing, or tele counselor role
Exceptional communication and interpersonal skills
Ability to comprehend customer needs and employ upselling and renewals techniques
Proactive problem-solving skills
Familiarity with CRM software
Willingness to work rotational shifts and night shifts as per business requirements

Desirable Qualifications:

UG/Graduate in any field

Skills:

Customer relationship building
Communication and presentation
Problem-solving and analysis
Time management and organization
Technical aptitude

Benefits

1. Career growth opportunities.

2. Collaborative work environment.

3. Recognition and rewards.

4. IJP promotion opportunity

For any kind of assistance, Please chat with 2COMS-

https://url.2coms.com/63

Employment Type: Full Time, Permanent

Read full job description

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What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 448 employees

55%

44%

64%

98%

Strict timing

Alternate Saturday off

No travel

Day Shift

View more insights

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