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3.8

based on 438 Reviews

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Foreclosures Specialist - Team lead /Hyderabad

2coms

 · 

3.8

 based on 438 Reviews

4-9 years

Hyderabad / Secunderabad

Foreclosures Specialist - Team lead /Hyderabad

2COMS

posted 6d ago

Job Role Insights

Fixed timing

Key skills for the job

Writing Content BPO Quality Assurance SME CSR Operations

+ 14 more

Job Description

SUMMARY
 
Job Title :        Team Lead /Foreclosure
 
Reporting to :    Team Manager/Team  leader,  Operations  
 
Objectives  
 
The   SME’s   objective   is   to   actively   assist   a   team   in   accordance   with   laid   down   procedures   to   achieve  
and   maintain   requisite   standards   of   quality   and   productivity .   He   /   she   will   report   to   the   Team  
leader/Team   Manager,   Operations,   who   will   be   the   first   point   of   contact   for   any   issues,   questions,   or  
concerns.  
 
 
Key    Result    Areas    (KRAs)  
 
Operations :         
 
Has   to   complete   transactions   as   per   the   target   set   on   a   daily/weekly/monthly   basis.    
SME   needs   to   be   an   expert   in   US   foreclosure   process   (End   to   End) .  
2+  years’ experience working with foreclosures in a servicing/collection’s environment.  
The   SME   is   responsible   for   maintaining   constant   Foreclosure   end   to   end   process   knowledge  
in   the   team .    
M aintaining and  document ing  all  process and investor  updates received from the business  
area.    
Will be a part  of clients  calls as required and will be responsible to update the teams  
alongside the  Supervisors.  
Regular  cascading / providing training / refreshers sessions  on  updates  latest  updates  
received from business and investors  to all team members.    
C onduct   the regular knowledge checks with the  teams .    
Actively involved in  suggesting and driving process improvements.    
Should have multi - tasking skills as a Trainer / QC / Processor and conduct refresher trainings  
/ handle Quality sessions  as per process  requirement.  
Monitor and coach underperformers to improve their quality and efficiency.  
B e a part of the regular production and produce agreed numbers.  
Address   and   ensure   resolution   on   all   process   related   queries   of   the   team   members.  
 
Qualification:       
 
Diploma / Graduate any  discipline.    
3  -  4 years of experience in BPO,  US Mortgage / Data Processing background.    
Minimum of 2 years in the  Sr.  Foreclosure   - Process  Expert  role .  
 
Skill Sets  
 
E xperience in foreclosure, and mortgage servicing.  
S hould have knowledge of banking industry rules and regulations, and government  
regulations regarding  foreclosures.  
T he ability to multitask and follow mortgage - servicing guidelines accurately is imperative.  
Need to be well - versed with US Regulatory  and investor guidelines.    
Good  interpersonal   skills  
Good written and verbal Communication skills  
Analytical and good judging skills  
Ability to grasp and learn  quickly.  
Ability to coach  

Employment Type: Full Time, Permanent

Read full job description

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What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 438 employees
55%
45%
65%
98%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

2COMS Benefits

Job Training
Work From Home
Soft Skill Training
Team Outings
Free Transport
Health Insurance +6 more
View more benefits

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