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600 2COMS Jobs

Customer Support Associate Chat (Kolkata)

1-6 years

Kolkata

Customer Support Associate Chat (Kolkata)

2COMS

posted 5d ago

Job Role Insights

Fixed timing

Job Description

SUMMARY
Greetings,
There is an Excellent opportunity For Exp candidates for Chat Process @Kolkata.
Our Client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Company Profile: MNC Captive Telecom
Job Title: Customer Support Associate (Chat)
Job Role Handling customer queries / complaints / Chat & Email
ChatWORK FROM OFFICE
Experience: Candidate should have minimum 1yrs and above experience in BPO
Salary: Upto 4.2 LPA (hike as per last drawn & Exp)
Job Location: Kolkata, DLF2, Rajarhat
Qualification: Under Graduate / Graduate / Post Graduate can Apply
Requirements

Candidate should have,

      1.Good Communication skills.

2.Handling Chat/Email which involves working in different time zones.

3.Handling Chat/Email from Global clients and initiating the right responses to them, positively and professionally.

4.Flexible to work in shifts.

5.Excellent English - both in verbal and written communication skills.

6.Knowledge of customer service principles and practices.

            7.Basic technical knowledge.
Qualification: Under Graduates / Graduates / Post Graduates
Shift:  5 Days Working Rotational 24/7 Shift
Week Off: 2 days rotational week off
Benefits

Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits

 

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.


Employment Type: Full Time, Permanent

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People are getting interviews at 2COMS through

(based on 22 2COMS interviews)
Job Portal
Referral
Walkin
Campus Placement
36%
23%
9%
5%
27% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at 2COMS are saying

5.0
 Rating based on 1 Customer Support Associate review

Likes

Prefect for new joiners

Dislikes

No comments

Read 1 review

Customer Support Associate salary at 2COMS

reported by 1 employee with 4 years exp.
₹5 L/yr - ₹6.3 L/yr
102% more than the average Customer Support Associate Salary in India
View more details

What 2COMS employees are saying about work life

based on 432 employees
56%
45%
66%
98%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

2COMS Benefits

Job Training
Work From Home
Soft Skill Training
Team Outings
Free Transport
Health Insurance +6 more
View more benefits

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