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3.8

based on 432 Reviews

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558 2COMS Jobs

Default Servicing /Filling (US Mortgage) - TL / TM -Mumbai

2coms

 · 

3.8

 based on 432 Reviews

3-8 years

Mumbai

Default Servicing /Filling (US Mortgage) - TL / TM -Mumbai

2COMS

posted 2d ago

Job Role Insights

Fixed timing

Key skills for the job

Posting Writing Content Atlassian BPO Customer Service Excel

+ 16 more

Job Description

SUMMARY
Job Description for TL / TM  
Job Description of  Subject Matter Expert  
 
Job Title:  Team Manager/Team leader, Operations  
 
Objectives  
The   SME ’s   objective   is   to   actively   assist   a   team   in   accordance   with   laid   down   procedures   to  
achieve   and   maintain   requisite   standards   of   quality   and   productivity.     He   /   she   will   report   to  
the   Team   leader/Team   Manager ,   Operations,   who   will   be   the   first   point   of   contact   for   any  
issues,   questions,   or   concerns.  
 
Key   Result   Areas   (KRAs)  
 
Leadership:      
The   SME   is   responsible   for   maintaining   constant   process   knowledge   in   the   team .      
Responsible for maintaining and documenting all updates received from the business  
area.    
Will be a part  of clients  calls as required and will be responsible to update the teams  
alongside the Supervisors  
Responsible for cascading / providing training on new updates to all team members.    
Responsible for conducting the knowledge check.    
Responsible for suggesting and driving process improvements.    
Should have multi - tasking skills as a Trainer / QC / Processor and will conduct  
refresher trainings / handle Quality sessions on a need basis.  
Monitor and coach underperformers to improve their quality and efficiency.  
To be a part of the regular production and produce agreed numbers.  
Address   and   ensure   resolution   on   all   process   related   queries   of   the   team   members  
 
Essential     Functions:  
Review, analyze and ensure timely settlement of investor and mortgage insurance  
claims and managing claims to determine status and bring to closure and request  
extensions as needed.  
Must be updated with all investor guidelines  in order to  file claims.  
Document and maintain all system necessary for proper claim handling and follow -
up.  
Research issues and obtain proper supporting documentation in a timely manner as  
requested by the investor or mortgage insurance company.  
Monitor claim process reports to ensure all required responses are timely filed.  
Complete timely audits of all assigned claims to ensure all requirements have been  
met and claim process can be validated.  
 
Qualification:       
Diploma / Graduate any discipline .  
3  -  4  years o f experience in BPO, U.S Mortgage / Data Processing background.    
Previous experience with mortgage claim filing is a requirement.  
 
 
 
Minimum of 2 years in the  Sr. Process Associate role.  
 
Skill Sets  
Good interpersonal skills  
Good written and verbal Communication skills  
Ability to coach  

Employment Type: Full Time, Permanent

Read full job description

Prepare for US Mortgage roles with real interview advice

People are getting interviews at 2COMS through

(based on 22 2COMS interviews)
Job Portal
Referral
Walkin
Campus Placement
36%
23%
9%
5%
27% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 432 employees
55%
46%
66%
98%
Strict timing
Alternate Saturday off
No travel
Day Shift
View more insights

2COMS Benefits

Job Training
Work From Home
Soft Skill Training
Team Outings
Free Transport
Health Insurance +6 more
View more benefits

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