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Engaged Employer

2COMS

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3.8

based on 444 Reviews

421 2COMS Jobs

Customer Support Voice opening in Mumbai For leading matrimony company

2coms

3.8

based on 444 Reviews

1-6 years

Mumbai

Customer Support Voice opening in Mumbai For leading matrimony company

2COMS

posted 8hr ago

Job Role Insights

Fixed timing

Key skills for the job

Voice Overs Company Secretarial Customer Support CRM Telesales Communication Skills

+ 5 more

Job Description

SUMMARY

Customer support and client service opening in Indias leading matrimony service company in Mumbai...Apply Now.

Salary upto 25k to 35k inhand

Location : Saki Naka, Mumbai, Work from office.

Job Summary:

UG /Graduate in any field with minimum of 1yrs and above experience in customer support / Telesales/ Telemarketing/Tele counselor role

Should have excellent communication skills in English,

Candidates should apply and be ok to work in rotational including night shift, Night allowance will be given - upto 3k

Key Responsibilities:

1. Handle Outbound & Inbound call to resolve customer queries

2. Ensuring all valid customer concerns are being dealt with immediately.

3. creating customer profiles and understanding their partner preferences.

4.C ommunicating and Identifying customer needs and communicating client’s value proposition.

5.Set appointments or close deals with clients.

6.Call leads from a database list and conduct research on potential prospects.

7.Educate customers in all products, services and packages along with competitor's offerings.

8.Utilise CRM and data entry systems.

9.Manage the customer through lead generation, pipeline management, organisation, effective communication and strong listening skills.

Requirements

1. 1-5 years of customer/client handling experience in inbound/outbound customer service/telesales/telemarketing/tele counselor role

2. Excellent communication and interpersonal skills.

3. Ability to understand customer needs and should have upselling and renewals techniques

4. Proactive problem-solving skills.

5. Familiarity with CRM software.

6. Should be ok to work rotational shift and night shift as per business requirement

Desirable Qualifications:

UG /Graduate in any field

Skills:

1. Customer relationship building.

2. Communication and presentation.

3. Problem-solving and analysis.

4. Time management and organization.

5. Technical aptitude.

Benefits

1. Career growth opportunities.

2. Collaborative work environment.

3. Recognition and rewards.

4. IJP promotion opportunity

Employment Type: Full Time, Permanent

Read full job description

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What people at 2COMS are saying

What 2COMS employees are saying about work life

based on 444 employees

55%

45%

65%

98%

Strict timing

Alternate Saturday off

No travel

Day Shift

View more insights

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