Housekeeping Executive

The Facility Executive would be available in the general shift.
The Executive shall be responsible for Service Delivery, Quality Control- adopting Quantitative Tools,
Performance Measurement, Client Relationship, Smooth execution of Services, and MIS Generation.
Following are the overall duties and responsibilities of the Facility Executive deployed at site:
• He/ She will be Overall Housekeeping in-charge of the premises.
• Shall take rounds with FM Lead and record the observations and action upon and update the status to FM
lead.
• Daily round with Supervisor for the building inspection.
• Should be always in formal wears while on duty.
• Report to client co-coordinator in the event of any major/minor breakdown which would adversely impact
business operations and follow up until the problem is rectified.
• Any snag report shall be handwritten by site in charge and forwarded to the respective person with a copy to
FM Lead.
• Report on Attendance, log book, stock registers, deployment chart Updates n the previous day night shift
to FM Lead
• Shall have complete knowledge about the site, written documentation of systems and procedures for
carrying out the cleaning activities
• Shall take induction for new staff and brief on site details and who-is-who.
• Shall ensure that the H/K activities are carried out in accordance with the set process and procedures.
• Shall interact with the 247FSPL’ Management for fulfilling statutory requirements and keep the documents
for verification anytime.
• Shall be complete in charge of stores and update the daily stocks in the registers legitimately.
• Co-ordinate with the suppliers for service obligations as per the contract including breakdown maintenance
of the HK equipments
• Reviews of the system (along with all the services vendors) on a monthly basis to add value on service level
• Review of HK services on a monthly basis
• Weekly review of various issues improvement of the services with co-coordinator.

 

DESCRIPTION

 

• Ensure all safety guidelines/requirements are met by team members/vendors.
• Analyses/Recommend solutions on complaint analysis and plan preventive actions for recurring complaints.
• Review all check lists on a daily basis to ensure smooth operations.
• Periodically check/amend checklists, operation steps, and material consumption analysis.
• Shall train the housekeeping staff regarding adherence to personal site hygiene standards.
• Shall update FM Lead on changed telephone Nos of the supervisors and 247FSPL Management.
• Shall develop customized deployment schedules – define the responsibilities and the areas of operations of
each and every. .
• Will delegate responsibilities to monitor the supervisors.
• Shall present the consolidated attendance to the 247FSPL office by the mentioned date of every month for
billing purpose.
• Shall co-ordinate with FM Lead for purchase of environmental materials, consumables equipment and
maintain optimum stocks of the same. All indents would reach the 247FSPL-office by the stipulated timeline of
the month
• Will arrange periodic environmental training programs for all the staff on a monthly basis which will be
planned and scheduled a month in advance and regular training programmers are conducted as per schedule.
• Will prepare MIS, MMR other reports for the environmental activities as per the agreed format and submit
on or before the mentioned date of every month.
• Shall conduct internal inspections which will be recorded and will have improved the overall services.
• Ensure that all the soft services are carried out as per schedule.
• Shall update FM Lead on all activities of the day shifts (template provided) before leaving for the day.
• Shall check the client register daily thrice and close the same. If the complaint is recurring then a suitable
solution to be suggested to FM Lead to over the same. All such closed issues shall be updated to FM Lead by
end of the day.
• Ensure that the response time is maintained for all requests/complaints as per the accepted Turn-around
Time.
• Shall monitor the briefing and de-briefing sessions daily and at least twice in a week to the night shift boys.
• Shall ensure any changes in the process communicated are strictly followed down the line.
• Shall update FM Lead on in/exit of all H/K boys on daily basis and handover the ID badges of the exited boys.
• Be proactive by having close co-ordination with Facilities Management Representative.

Others
Preparing floor register for complaints/ Issues
24/7 emergency call support and site attendance is required

Ideal Experience
Qualifications in Housekeeping knowledge is essential;
Excellent people skills and ability to interact with a wide range of client staff and demands
Demonstrated experience with tendering and service improvement initiatives required.
Knowledge of Basic safety awareness.
Medium PC literacy and proven ability to manage daily activities using various systems.