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Shift Lead/team Leader-Technical voice support/Technical support
3-6 years
Gurgaon / Gurugram
1 vacancy
Shift Lead/team Leader-Technical voice support/Technical support
1point1 Solutions
posted 1y ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Should be having good Experience of Team Handling/ Rostering
- Should be from Inbound Process
- Must be a Graduate or equivalent
- Fluent in Hindi and English
- Able to communicate confidently and politely, with good speaking skills
- Must have knowledge about CRM
- Must have knowledge on Dialer solution/ Dialer Strategy
- Should have fair of incident management
- Should have handled ticket count in current profiles.
- Experience of at least 3 years in a Call Centre providing IT Support
- Prior experience of managing operations of entire shift, managing shift- rosters and assigning responsibilities.
- Effective problem-solving and decision making skills.
Employment Type: Full Time, Permanent
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(based on 51 1point1 Solutions interviews) What people at 1point1 Solutions are saying
Rating based on 2 Technical Support
reviews
Anonymous · Tech Support
in Bangalore Rural
The worst ever company and the worst ever experience in the company.No accurate salary as promise and no weeks off too.
Salary related and weekly off issues.
Read 2 reviewsTechnical Support salary at 1point1 Solutions
What 1point1 Solutions employees are saying about work life
1point1 Solutions Benefits
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