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9 1Pharmacy Network Jobs
Business Operations Manager
1Pharmacy Network
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
- City-Level Operations Management: Overseeing partner operations, vendor operations, 1P catalog logistics, ads, and marketing campaigns at the city level.
- Ensuring Timely Customer Orders: Coordinating with 1P retail partners to ensure customer orders are attended to promptly, inventory is updated in real time, and all technical and operational support is provided to ensure customer satisfaction.
- Performance Management: Ensuring partners meet performance expectations and standards.
- Process Optimization: Developing strategies to streamline processes, reduce costs, and improve operational efficiency.
- Metrics Reporting & Data Analysis: Conducting reporting and analysis to identify issues and opportunities for improvement.
- Vendor Management: Working with vendors to ensure the best quality and timely adherence to TAT (Turnaround Time).
- Cross-Functional Collaboration: Collaborating closely with various sections of the company to address improvement areas and execute solutions across geographies.
- Action Plan Development: Working with city teams to understand key challenges and opportunities, and creating actionable plans to address them.
- Drive High Performance & Customer-Focused Culture: Obsessed with metrics, diving deep to identify root causes, and driving improvements to meet KPIs related to speed, reliability, customer experience, and cost.
- Prior Business Operations Experience: Experience managing business operations at scale and adhering to goals to ensure smooth daily operations.
- Strong Adherence to Goals: A commitment to meeting set goals and ensuring smooth day-to-day operations.
- Be Structured & Agile: Developing and implementing SOPs with a customer-first approach, fostering a culture of continuous improvement through lean practices.
- Lead Innovations with Speed: Leading efforts to improve efficiency and innovate quickly in operations.
- Strong Communication & Stakeholder Management Skills: Ability to manage communication effectively and engage stakeholders across various levels.
- Team Collaboration: Ability to hold your ground, work independently, and collaborate effectively with others.
- Build a Versatile & Transparent Culture: Hiring talent with complementary skills, maintaining open communication with ground teams, and being approachable.
- Work with the Owners Mindset: Taking ownership of your role, representing the companys values, and serving as a culture ambassador.
Employment Type: Full Time, Permanent
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