If the customer is very irate and he is speaking profanity,how will you deal with them?

Question

Accepted Answer

Remaining calm and empathetic, I would listen to the customer, apologize for their frustration, and assure them that I am there to help.

Stay calm and composed
Listen actively to the customer's concerns
Apologize sincerely for their frustration
Assure them that their issue will be resolved
Avoid taking their profanity personally
Offer solutions or alternatives
If necessary, escalate the issue to a supervisor

Accepted Answer

I will stay calm and listen to their problems.And I will make sure that as a agent.I don't get frustrated and apologize for the problem and assure them  to help in their queries.

Accepted Answer

I will explain everything to him patiently as if both the customer and the agents are irated then it might lead to heated conversation and problem will not resolve.

If the customer is very irate and he is speaking profanity,how will you deal with them?

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