XTGlobal Application Support Analyst Interview Questions and Answers

Q1. Skill related question
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Q2. HR Discussion is the final round
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Q3. Know about your past experiences
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Q4. Exception from you
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I strive to always go above and beyond in my work, consistently exceeding expectations and delivering exceptional results.
• I always look for opportunities to take on additional responsibilities and challenges

• I consistently seek out ways to improve processes and efficiency

• I am proactive in finding solutions to problems before they escalate

• I am always willing to put in extra effort to ensure success

• For example, in my prev...read more
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Q5. Behavior and communication test
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Q1. No power issue details
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Q2. Salary related question
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Call closing properly and maximum call attending

Q1. What do you mean by M15 grade ? What is water cement ratio in concreting?
Ans. 
M15 grade refers to the mix ratio of concrete where M stands for mix and 15 represents the compressive strength of concrete in N/mm^2 after 28 days.
• M15 grade concrete has a mix ratio of 1:2:4 (1 part cement, 2 parts sand, 4 parts aggregate)

• The water cement ratio in concreting is the ratio of the weight of water to the weight of cement used in the concrete mix

• A lower water cement ratio results in stronger and more durab...read more
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Q1. What is your experience in ladt job?
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Q1. Os installations?Type of os? Mail migrations? Outlook configurations.
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Q2. About Network Printer and domain, workgroup. Ost pst files..,etc.
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Q1. Antivirus, system troubleshooting.
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Q2. Outlook configurations?
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Q1. What is the meaning of technical support
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Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations
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Q2. Why I'm choosing this field
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Q1. What is troubleshooting
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Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved
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Q2. Steps that involves during troubleshooting
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Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved
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Q1. Explain what are the aim of organisation
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The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders
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Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
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Q1. Tell me something about yourself.
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I am a highly skilled and experienced Desktop Support Engineer with a passion for solving technical issues and providing excellent customer service.
• I have a Bachelor's degree in Computer Science and 5 years of experience in desktop support.

• I am proficient in troubleshooting hardware and software issues, including operating systems, applications, and network connectivity.

• I have a strong knowledge of Active Directory, Mi...read more
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Q2. Explain What is domain ?
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A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.
• A domain is a logical grouping of network resources such as computers, printers, and servers.

• It allows for centralized management of users, computers, and security policies.

• Domains are typically used in business environments to provide a secure and organized network infrastructure.

• An example of a d...read more
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Q3. Different types of RAM.
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Different types of RAM include DDR, DDR2, DDR3, DDR4, and SDRAM.
• DDR (Double Data Rate) RAM is the most common type used in desktop computers.

• DDR2 RAM is an older version with slower speeds compared to DDR3 and DDR4.

• DDR3 RAM is faster and more power-efficient than DDR2.

• DDR4 RAM is the latest standard, offering higher speeds and larger capacities.

• SDRAM (Synchronous Dynamic Random Access Memory) is an older type used in o
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Q4. How to take data backup?
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Data backup can be taken using various methods depending on the type of data and storage medium.
• Identify the type of data and storage medium

• Choose a backup method such as full, incremental or differential

• Select a backup location such as external hard drive, cloud storage or tape drive

• Schedule regular backups to ensure data is up-to-date

• Test the backup to ensure it can be restored in case of data loss
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Q5. How to install operating system?
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To install an operating system, you need to boot from a bootable media and follow the installation wizard.
• Create a bootable media (USB, DVD, etc.) with the operating system image

• Insert the bootable media into the computer and restart it

• Press the key to enter the boot menu (usually F12 or Del)

• Select the bootable media from the list of boot devices

• Follow the installation wizard and choose the installation options (langua...read more
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Q6. What is BSOD error in windows?
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BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a fatal system error occurs.
• BSOD is a critical error that causes the computer to crash and display a blue screen with error codes.

• It is usually caused by hardware or software issues, such as faulty drivers, incompatible software, or hardware failures.

• BSOD can prevent the computer from booting up properly and may requ...read more
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Q1. What salary are you expecting?
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I am expecting a salary that is competitive and reflective of my skills and experience in desktop support engineering.
• I am looking for a salary that aligns with industry standards and the responsibilities of the role.

• I have researched the average salary range for desktop support engineers in this location.

• I am open to negotiation based on the overall compensation package, including benefits and opportunities for growth...read more
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Q1. What is outlook
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Outlook is a personal information manager from Microsoft, primarily used for email, calendar, and task management.
• Email Management: Send, receive, and organize emails with folders and rules.

• Calendar: Schedule appointments, set reminders, and share calendars with others.

• Task Management: Create and track tasks and to-do lists.

• Contacts: Store and manage contact information for easy access.

• Integration: Works seamlessly wit...read more
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Q2. What is active directory
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Active Directory is a directory service developed by Microsoft for Windows domain networks, managing users and resources.
• Centralized management of users, computers, and other resources in a network.

• Uses a hierarchical structure with domains, trees, and forests.

• Supports authentication and authorization through protocols like Kerberos.

• Allows for Group Policy management to enforce security settings and software deployment...read more
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Q3. How to configure Outlook
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Configuring Outlook involves setting up email accounts, adjusting settings, and ensuring connectivity for optimal use.
• Open Outlook and go to 'File' > 'Account Settings' > 'Account Settings'.

• Click 'New' to add a new email account and select 'Email Account'.

• Enter your name, email address, and password, then click 'Next'.

• Outlook will attempt to configure your account automatically; if it fails, select 'Manual setup'...read more
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Q4. How to create ost and pst
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Creating OST and PST files in Outlook helps manage emails and data storage efficiently.
• OST (Offline Storage Table) is created when you set up an Exchange account in Outlook.

• PST (Personal Storage Table) can be created by exporting data from Outlook.

• To create a PST file, go to File > Open & Export > Import/Export > Export to a file > Outlook Data File (.pst).

• For OST, it is automatically generated when you...read more
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Q5. What is dhcp and dns
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DHCP assigns IP addresses dynamically, while DNS translates domain names into IP addresses.
• DHCP (Dynamic Host Configuration Protocol) automates IP address assignment.

• Example: A device connects to a network and receives an IP address from the DHCP server.

• DNS (Domain Name System) resolves human-readable domain names to IP addresses.

• Example: Typing 'www.example.com' in a browser translates to an IP address like '192.0.2.1...read more
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