20+ Wipro Senior Associate Interview Questions and Answers

Wipro can survive in the heavy market economy of IT industrial technology by focusing on innovation, agility, and customer-centric approach.

• Investing in research and development to stay ahead of the competition

• Embracing agile methodologies to quickly adapt to changing market demands

• Fostering a culture of innovation and creativity to drive new ideas and solutions

• Providing exceptional customer service to build long-term relationships and loyalty

• Expanding into new markets and in...read more

Adult content refers to material that is intended for mature audiences and may contain explicit or sexual content.

• Adult content is typically restricted to individuals who are of legal age to view such material.

• It may include explicit images, videos, or written content that is sexually explicit or contains nudity.

• Adult content can also refer to material that is considered morally or socially inappropriate for younger audiences, such as violence or graphic content.

• Examples of a...read more

If my computer screen goes blue, I would restart the computer and check for any error messages. To connect a wireless printer, I would follow the manufacturer's instructions. To add my email to Outlook, I would open the program and follow the steps to add a new account.

• Restart the computer to see if the blue screen error resolves itself

• Check for any error messages or codes on the blue screen

• Follow the manufacturer's instructions to connect a wireless printer

• Ensure the printer...read more

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

• BPO is a cost-effective way for companies to outsource tasks such as customer service, data entry, and accounting.

• It allows companies to focus on their core competencies while the BPO provider handles the non-core functions.

• Examples of BPO providers include Accenture, IBM, and Infosys.

• BPO can be done onshore, nearshore, or offshore depending on the locati...read more

Yes, content review involves evaluating and analyzing content for accuracy, relevance, and compliance.

• Content review is a process of evaluating and analyzing content for accuracy, relevance, and compliance with guidelines and policies.

• It involves checking for factual errors, grammatical mistakes, and ensuring that the content is appropriate for the intended audience.

• Examples of content that may require review include social media posts, marketing materials, and website conten...read more

To add email to Outlook, go to File > Account Settings > Account Settings > New > Email Account.

• Go to File tab in Outlook.

• Click on Account Settings.

• Select Account Settings again.

• Click on New to add a new email account.

• Follow the prompts to set up the email account.

• Ensure the email settings are correct before finishing the setup.

Handling irate customers requires active listening, empathy, and problem-solving skills.

• Remain calm and professional

• Listen actively and empathize with the customer's frustration

• Apologize for the issue and take ownership of finding a solution

• Offer options for resolution and follow through on commitments

• Document the interaction for future reference

• Examples: offering a refund, providing a discount on future purchases, or escalating the issue to a supervisor if necessary

Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.

• Remain calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Find a solution that satisfies the customer

• Follow up with the customer to ensure satisfaction

Handling an arrogant customer requires patience, empathy, and effective communication.

• Remain calm and composed

• Listen actively and empathize with the customer's concerns

• Avoid arguing or becoming defensive

• Maintain a professional and respectful tone

• Offer solutions or alternatives to address their issues

• Seek assistance from a supervisor if necessary

To connect a wireless printer, you need to ensure it is turned on, connect it to the same Wi-Fi network as your computer, and install the necessary drivers.

• Ensure the wireless printer is turned on

• Connect the wireless printer to the same Wi-Fi network as your computer

• Install the necessary drivers on your computer for the wireless printer to work

Handle critical escalations by remaining calm, gathering information, prioritizing actions, communicating effectively, and following up.

• Remain calm and composed to assess the situation objectively

• Gather all relevant information to understand the root cause of the escalation

• Prioritize actions based on urgency and impact

• Communicate clearly and effectively with all stakeholders involved

• Follow up to ensure resolution and prevent future escalations

Login into the system by entering username and password.

• Enter username in the designated field

• Enter password in the designated field

• Click on the 'Login' button to access the system

GIS stands for Geographic Information System, a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data.

• GIS is used in urban planning to analyze population density and land use patterns.

• GIS is used in natural resource management to track deforestation and monitor wildlife habitats.

• GIS is used in emergency response to map out disaster areas and plan evacuation routes.

• GIS is used in agriculture to optimize crop yields and monitor s...read more

I have over 10 years of experience in the field.

• 10+ years of experience in the industry

• Extensive knowledge and skills acquired over the years

• Proven track record of successful projects and achievements

HTTPS stands for Hypertext Transfer Protocol Secure, it is a secure version of HTTP.

• HTTPS encrypts data transferred between a user's browser and the website's server

• It uses SSL/TLS protocols to ensure data security

• Websites using HTTPS have a padlock icon in the address bar

• Example: https://www.google.com

Wipro is an Indian multinational corporation that provides information technology, consulting and business process services.

• Founded in 1945 by M.H. Hasham Premji

• Headquartered in Bangalore, India

• Employs over 190,000 people worldwide

• Provides services in various industries including healthcare, banking, and retail

• Listed on the National Stock Exchange of India and the New York Stock Exchange

Xpath types include absolute and relative. Locators in Selenium include ID, Name, Class Name, Tag Name, Link Text, Partial Link Text, CSS Selector, and XPath.

• Xpath types: Absolute and Relative

• Locators in Selenium: ID, Name, Class Name, Tag Name, Link Text, Partial Link Text, CSS Selector, XPath

Analytical skills involve the ability to collect, analyze, and interpret data to make informed decisions.

• Ability to break down complex problems into smaller components

• Critical thinking and problem-solving skills

• Attention to detail and accuracy in data analysis

• Strong research skills to gather relevant information

• Ability to draw logical conclusions based on evidence

• Proficiency in using analytical tools and software

• Effective communication of findings and recommendations

Bilocker is a type of ransomware that encrypts files on a victim's computer and demands payment for decryption.

• Bilocker is a malicious software that infects computers and encrypts files, making them inaccessible to the user.

• Victims of Bilocker are typically asked to pay a ransom in order to receive the decryption key.

• It is important to regularly back up files to prevent data loss in case of a ransomware attack.

I will discuss the impact of artificial intelligence on the future of work.

• AI is expected to automate routine tasks, leading to job displacement in some industries.

• AI can also create new job opportunities in fields like data science and machine learning.

• There are concerns about the ethical implications of AI in the workplace, such as bias in algorithms.

• Companies are investing in upskilling their workforce to adapt to the changing landscape of work.

• AI has the potential to incr...read more

An IP address is a unique numerical label assigned to each device connected to a computer network.

• IP addresses are used to identify and locate devices on a network.

• There are two types of IP addresses: IPv4 (e.g. 192.168.1.1) and IPv6 (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IP addresses can be static (manually assigned) or dynamic (assigned by a DHCP server).

Revenue is the income generated from sales of goods or services by a company.

• Revenue is the total amount of money a company earns from its normal business activities.

• It is calculated by multiplying the price of goods or services sold by the number of units sold.

• Revenue can also include other sources such as interest, royalties, and fees.

• Examples of revenue include sales revenue, subscription revenue, and advertising revenue.

The process involves planning, executing, and evaluating tasks to achieve a specific goal or outcome.

• The process typically starts with identifying the goal or objective.

• Next, a plan is developed outlining the steps needed to achieve the goal.

• Tasks are then executed according to the plan.

• Finally, the results are evaluated to determine if the goal was achieved and if any adjustments are needed.

• Examples: project management, product development, strategic planning.

RCM stands for Revenue Cycle Management, involves managing the financial aspects of healthcare services.

• RCM involves processes such as patient registration, insurance verification, coding, billing, and collections.

• Experience in working with healthcare billing software like Epic or Cerner is beneficial.

• Knowledge of healthcare regulations such as HIPAA and compliance requirements is important.

• Experience in analyzing revenue trends, identifying areas for improvement, and impleme...read more

Maps are visual representations of geographical areas, showing locations, roads, and other features.

• Maps can be used for navigation and finding directions.

• They can display different types of information such as terrain, population density, and political boundaries.

• Examples of maps include Google Maps, paper atlases, and GPS devices.

Social media has several disadvantages.

• Social media addiction

• Cyberbullying and harassment

• Spread of fake news and misinformation

• Privacy concerns and data breaches

• Negative impact on mental health

• Distraction from real-life interactions

• Comparison and self-esteem issues

Developed a project for a client in the healthcare industry

• The project involved creating a web-based platform for patient data management

• Collaborated with a team of developers and designers to ensure timely delivery

• Implemented security measures to ensure compliance with HIPAA regulations

• Conducted user testing and made necessary improvements based on feedback

• Successfully delivered the project within the given timeline and budget

GIS stands for Geographic Information System, a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data.

• GIS integrates spatial data (maps) with data attributes (information)

• It allows users to visualize, question, analyze, and interpret data to understand relationships, patterns, and trends

• GIS is used in various industries such as urban planning, natural resource management, transportation, and public health

• Examples of GIS applica...read more