What Resolution do you give to customers fir their queries on calls

Question

Accepted Answer

As a Technical Support Executive 2, I provide prompt and accurate resolutions to customer queries on calls.

Listen actively to understand the customer's query
Ask relevant questions to gather more information
Analyze the issue and provide step-by-step instructions or troubleshooting guidance
Ensure the customer understands the resolution and is satisfied
Document the query and resolution for future reference

Accepted Answer

I provide them all necessary information in regards to their device repair status like time and duration date. and  I explain them problems and faults  related to their device .

What Resolution do you give to customers fir their queries on calls

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