How you manage customer complain on Arrival (MHB)

Question

Accepted Answer

I manage customer complaints on arrival by actively listening, empathizing, and resolving their issues promptly.

Actively listen to the customer's complaint without interrupting
Empathize with the customer and acknowledge their frustration
Apologize for any inconvenience caused and assure them that their complaint will be addressed
Resolve the issue promptly by offering a solution or escalating it to the appropriate department
Follow up with the customer to ensure their satisfaction

Accepted Answer

"I would listen to the customer’s complaint attentively, acknowledge their concerns, and empathize with their situation. Then, I would gather the necessary information, investigate the issue, and work to resolve it quickly. I would keep the customer informed and ensure they feel supported throughout the process."

How you manage customer complain on Arrival (MHB)

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