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I applied via Approached by Company and was interviewed before Jan 2023.
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I applied via Naukri.com and was interviewed in Jan 2024.
GoodL1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client - WFO/WF client location Pune
24/7 weekly shift roaster/International call handling experience,5 days working.
Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service request & incidents.
Aware about the SLA/Metrics handled.
Situational Questions (looking at presence of mind)
I applied via Naukri.com and was interviewed before Apr 2023.
based on 1 review
Rating in categories
Senior Software Engineer
46
salaries
| ₹7.5 L/yr - ₹28.5 L/yr |
Data Analyst
29
salaries
| ₹2 L/yr - ₹3 L/yr |
Technical Lead
24
salaries
| ₹12 L/yr - ₹30 L/yr |
Software Engineer
23
salaries
| ₹4.5 L/yr - ₹10.5 L/yr |
Senior Technical Lead
20
salaries
| ₹18 L/yr - ₹29.5 L/yr |
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