How would you handle a difficult customer

Question

Accepted Answer

I would listen to their concerns, empathize with their situation, and offer a solution to their problem.

Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Offer a solution to their problem
If necessary, involve a higher authority or manager
Thank them for their feedback and business

Accepted Answer

First, we need to give them confidence that their issue could be addressed to either by us or through concerned team if that issue is not under our purview. Then we need to check on what the issue the customer is facing. If it is under our purview, then we can go ahead and propose the solution and check with them whether they are convinced with the same. If it is not under our purview, we need to inform them the challenges we have in addressing their problem by our team and we can loop them to the concerned team. If possible, we can co-ordinate with the team and try to resolve the issue the customer is facing. Finally, if the issue is resolved to the satisfaction of the customer either through us or through co-ordination with other team, need to get their feedback on the way the issue is resolved. This will help in getting their credibility.

How would you handle a difficult customer

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