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Swami Devi Dyal Institute of Management Studies Interview Questions and Answers

Updated 5 Feb 2024

Q1. How will you construct Pareto Analysis and what all are the elements of it?

Ans.

Pareto Analysis is a technique used to identify the most significant factors contributing to a problem.

  • Construct a bar chart showing the frequency or impact of each factor

  • Arrange the factors in descending order of frequency or impact

  • Calculate the cumulative percentage of each factor

  • Identify the 'vital few' factors that contribute to the majority of the problem

  • Focus on addressing the vital few factors to have the greatest impact on improving quality

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Q2. How you rate yourself in statistical analysis?

Ans.

I rate myself highly in statistical analysis due to my extensive experience and expertise in utilizing statistical tools and techniques.

  • I have a strong understanding of statistical concepts such as hypothesis testing, regression analysis, and data visualization

  • I am proficient in using statistical software such as SPSS, SAS, and R for data analysis

  • I have successfully applied statistical analysis in previous projects to identify trends, patterns, and insights

  • I continuously seek...read more

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Q3. What is the difference between CTQ/CTP?

Ans.

CTQ stands for Critical to Quality, while CTP stands for Critical to Process. CTQ focuses on customer requirements, while CTP focuses on process requirements.

  • CTQ is related to customer requirements and focuses on what is critical for the customer's satisfaction.

  • CTP is related to process requirements and focuses on what is critical for the process to function effectively.

  • CTQ is used to determine the key characteristics that are critical for meeting customer expectations.

  • CTP is...read more

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Q4. What is 3M ( Mean, Median, Mode)

Ans.

Mean is the average of a set of numbers, median is the middle value when numbers are ordered, and mode is the most frequently occurring value.

  • Mean is calculated by adding all numbers in a set and dividing by the total count.

  • Median is the middle value when numbers are arranged in ascending or descending order.

  • Mode is the value that appears most frequently in a set of numbers.

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Q5. What are the 7 QC tools?

Ans.

The 7 QC tools are a set of basic tools used for quality control and problem-solving in manufacturing and service industries.

  • Check sheet: Used to collect and analyze data in a systematic manner.

  • Control chart: Monitors process variation over time.

  • Histogram: Represents data distribution visually.

  • Pareto chart: Identifies the most significant factors among many.

  • Scatter diagram: Shows the relationship between two variables.

  • Stratification: Helps in analyzing data by dividing it int...read more

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Q6. How to share feedback to the agents

Ans.

Feedback to agents should be specific, timely, and constructive.

  • Provide specific examples of what the agent did well or could improve on

  • Deliver feedback in a timely manner, ideally soon after the interaction

  • Use constructive language and focus on actionable steps for improvement

  • Offer support and resources to help the agent improve

  • Encourage open communication and a growth mindset

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Interview Process at Swami Devi Dyal Institute of Management Studies

based on 5 interviews
1 Interview rounds
Resume Shortlist Round
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