Vaco Binary Semantics
Swami Devi Dyal Institute of Management Studies Interview Questions and Answers
Q1. How will you construct Pareto Analysis and what all are the elements of it?
Pareto Analysis is a technique used to identify the most significant factors contributing to a problem.
Construct a bar chart showing the frequency or impact of each factor
Arrange the factors in descending order of frequency or impact
Calculate the cumulative percentage of each factor
Identify the 'vital few' factors that contribute to the majority of the problem
Focus on addressing the vital few factors to have the greatest impact on improving quality
Q2. How you rate yourself in statistical analysis?
I rate myself highly in statistical analysis due to my extensive experience and expertise in utilizing statistical tools and techniques.
I have a strong understanding of statistical concepts such as hypothesis testing, regression analysis, and data visualization
I am proficient in using statistical software such as SPSS, SAS, and R for data analysis
I have successfully applied statistical analysis in previous projects to identify trends, patterns, and insights
I continuously seek...read more
Q3. What is the difference between CTQ/CTP?
CTQ stands for Critical to Quality, while CTP stands for Critical to Process. CTQ focuses on customer requirements, while CTP focuses on process requirements.
CTQ is related to customer requirements and focuses on what is critical for the customer's satisfaction.
CTP is related to process requirements and focuses on what is critical for the process to function effectively.
CTQ is used to determine the key characteristics that are critical for meeting customer expectations.
CTP is...read more
Q4. What is 3M ( Mean, Median, Mode)
Mean is the average of a set of numbers, median is the middle value when numbers are ordered, and mode is the most frequently occurring value.
Mean is calculated by adding all numbers in a set and dividing by the total count.
Median is the middle value when numbers are arranged in ascending or descending order.
Mode is the value that appears most frequently in a set of numbers.
Q5. What are the 7 QC tools?
The 7 QC tools are a set of basic tools used for quality control and problem-solving in manufacturing and service industries.
Check sheet: Used to collect and analyze data in a systematic manner.
Control chart: Monitors process variation over time.
Histogram: Represents data distribution visually.
Pareto chart: Identifies the most significant factors among many.
Scatter diagram: Shows the relationship between two variables.
Stratification: Helps in analyzing data by dividing it int...read more
Q6. How to share feedback to the agents
Feedback to agents should be specific, timely, and constructive.
Provide specific examples of what the agent did well or could improve on
Deliver feedback in a timely manner, ideally soon after the interaction
Use constructive language and focus on actionable steps for improvement
Offer support and resources to help the agent improve
Encourage open communication and a growth mindset
Top HR Questions asked in Swami Devi Dyal Institute of Management Studies
Interview Process at Swami Devi Dyal Institute of Management Studies
Top Quality Analyst Interview Questions from Similar Companies
Reviews
Interviews
Salaries
Users/Month