US MNC BPO Trainee Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a recent graduate with a strong interest in customer service and problem-solving. I am eager to learn and grow in the BPO industry.
• Recent graduate with a degree in Business Administration

• Strong communication and interpersonal skills

• Previous experience in retail customer service

• Proficient in Microsoft Office applications

• Eager to learn and adapt to new challenges
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Q1. Accounting related questions
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Q2. Personal background
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Logical reasoning, mathematics, English grammar

Q1. Describe yourself
Ans. 
I am a dedicated and hardworking individual with excellent communication skills and a passion for learning.
• Dedicated and hardworking

• Excellent communication skills

• Passionate about learning
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Q2. Which is your challenging day
Ans. 
My most challenging day was when I had to handle multiple escalated customer complaints while also training new team members.
• Juggling between resolving escalated customer complaints and training new team members

• Managing time effectively to address all issues

• Maintaining composure and professionalism under pressure

• Seeking guidance from experienced colleagues when needed
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Q1. Describe your self
Ans. 
I am a dedicated and hardworking individual with strong communication skills and a passion for learning.
• Dedicated and hardworking

• Strong communication skills

• Passionate about learning
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Q2. Scenario given by interviewer
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Q1. Tell us about your family?
Ans. 
I come from a close-knit family of five, including my parents, older sister, and younger brother.
• My parents have always been supportive of my career choices.

• My older sister is a doctor and has been a role model for me in pursuing higher education.

• My younger brother is currently studying engineering and we share a close bond.

• We often have family gatherings and enjoy spending quality time together.
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Q2. Are you comfortable to work in Rotational Shifts?
Ans. 
Yes, I am comfortable working in rotational shifts.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the nature of BPO work and am prepared for the demands of rotational shifts.

• I have previous experience working in rotational shifts and have no issues with it.
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Conducted when I was in my final year of graduation. Online test of normal pattern

Q1. General questions Project work Ambition Profile based questions
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Aptitude test will be conducted of 50 questions we have to do it within 50 minutes questions based on general knowledge or any which you study in your course or numericals also.

Q1. HR asked some general questions from your courses or they can anything abou your self and they confirm that you are raedy to relocate your location or not.
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Q2. They check your communication skills and your personality etc
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