What are the targets as TSM? How to handle customer complaints?

Question

Accepted Answer

Targets as TSM include achieving sales goals, maintaining customer satisfaction, and expanding the customer base. Handling customer complaints is a crucial part of the job.

Set achievable sales targets and work towards meeting them
Ensure customer satisfaction by providing excellent service and support
Identify opportunities to expand the customer base
Listen actively to customer complaints and empathize with their concerns
Take ownership of the issue and work towards finding a solution
Communicate clearly and transparently with the customer throughout the process
Follow up with the customer to ensure their issue has been resolved to their satisfaction

Accepted Answer

1-listen to the customer,if a customer has complained,it the means that they want their unique prablum to be heard
2-show emoathy
3-apoiogize
4-ask thought question
5-loop in necessary partier
6-follow up
7-create a record

Accepted Answer

TSM target

Manage a set of dealerships to achieve the business Territory manager maintains quality service by establishing and enforcing organization standards.

Accepted Answer

Targets as TSM

Handle customer complaints

Address your customer by name. Apologize to the customer. Sympathize with the customers problem State you are solving the problem. give Offer some.

What are the targets as TSM? How to handle customer complaints?

Top TVS Motor Territory Service Manager interview questions & answers

Popular interview questions of Territory Service Manager

Top HR questions asked in TVS Motor Territory Service Manager