Types of CRM utilise and benifits.

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Accepted Answer

CRM types include operational, analytical, and collaborative. Benefits include improved customer satisfaction and retention.

Operational CRM focuses on automating and improving customer-facing processes such as sales and marketing.
Analytical CRM uses data analysis to gain insights into customer behavior and preferences.
Collaborative CRM facilitates communication and collaboration between different departments to provide a seamless customer experience.
Benefits of CRM include improved customer satisfaction and retention, increased sales and revenue, and better customer insights for targeted marketing.
Examples of CRM software include Salesforce, HubSpot, and Zoho CRM.

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