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I applied via Job Portal and was interviewed before Feb 2022. There were 2 interview rounds.
I applied via Recruitment Consultant and was interviewed in Aug 2019. There were 4 interview rounds.
I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed before Jan 2022. There were 4 interview rounds.
We were given 'social media' as the discussion topic
I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.
SLA management refers to the process of defining, negotiating, and monitoring service level agreements between a service provider and a customer.
SLA management involves setting clear expectations for service levels, such as response times, uptime, and resolution times.
It also includes negotiating these terms with customers to ensure they align with their needs and expectations.
Monitoring SLAs involves tracking performa...
Incident management involves identifying, analyzing, and responding to incidents to minimize their impact on operations.
Identifying and categorizing incidents based on severity and impact
Creating and implementing incident response plans
Communicating with stakeholders and coordinating response efforts
Documenting incidents and analyzing root causes to prevent future occurrences
P1 issue refers to a critical problem or bug that requires immediate attention and resolution.
P1 issues are typically high priority and impact the functionality or performance of a system.
They are often classified as urgent and require immediate action to prevent further issues or downtime.
Examples of P1 issues include system crashes, data loss, security breaches, and major functionality failures.
IT services management involves overseeing the planning, design, delivery, operation, and control of information technology services.
Involves planning, design, delivery, operation, and control of IT services
Ensures alignment of IT services with business needs and goals
Manages service levels, performance, and quality
Coordinates resources and processes to deliver IT services efficiently
Examples: ITIL framework, service d
I applied via Naukri.com and was interviewed in Jul 2021. There were 4 interview rounds.
I applied via Shine and was interviewed before Aug 2022. There were 3 interview rounds.
English test is done to check proficiency.
Some aptitude questions may be asked.
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
I applied via Recruitment Consulltant and was interviewed before Feb 2021. There were 2 interview rounds.
based on 1 interview
Interview experience
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