TNT Express Manager Interview Questions and Answers

Q1. Screening round with HR
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Digital platform launch

Operations, improvement and achievements

Q1. Work based questions only..
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Q1. What is Bad debt reserve? how it is calculated
Ans. 
Bad debt reserve is an allowance for potential losses from customers who may not pay their debts.
• It is a provision made by companies to cover potential losses from customers who may not pay their debts

• It is calculated based on historical data of bad debts, current economic conditions, and credit policies

• The reserve is adjusted periodically based on changes in the company's credit policies and economic conditions

• It is r...read more
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Q2. What value add can you bring on the table?
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I can bring extensive experience in team management, strategic planning, and process improvement.
• Proven track record of successfully leading teams to achieve goals

• Expertise in developing and implementing strategic plans to drive growth

• Strong focus on process improvement and efficiency

• Ability to identify and address challenges and opportunities

• Excellent communication and interpersonal skills

• Examples: Increased team prod...read more
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Q3. Can you take me through end to end collections activities?
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End to end collections activities involve identifying overdue accounts, contacting customers, negotiating payment plans, and recording payments.
• Identify overdue accounts through reports or customer communication

• Contact customers through phone, email, or mail to request payment

• Negotiate payment plans based on customer's financial situation

• Record payments and update account information

• Escalate delinquent accounts to lega
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Q4. People management- scenario based questions
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Q1. People management- Scenario based question
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Q2. How would you manage a low performing employee?
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Q1. What are your strengths and weaknesses?
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Q2. Tell me about yourself.
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Q1. Sharing the work experience
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Q1. Salary negotiation
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Q1. Based on your past roles
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Q2. Hypothetical scenarios to see your problem solving skills
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Q1. Specific Instances were asked when you yook an initiative and made decision in past experience.
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Q1. What is a go to market approach for acquiring new customers in a competitor's territory.
Ans. 
A go-to-market approach for acquiring new customers in a competitor's territory involves understanding the market, targeting key segments, offering unique value propositions, and building strong relationships.
• Conduct thorough market research to understand the competitor's territory and identify potential customer segments.

• Develop a targeted marketing strategy to reach and engage with the identified segments.

• Offer uniqu...read more
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Basic quant and logical reasoning test

Q1. About current job. Sales pitch.
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