What is KPI & KRA WHAT IS DIFFERENCE BETWEEN KPI &kra

Question

Accepted Answer

KPI stands for Key Performance Indicator and KRA stands for Key Result Area. KPI measures performance while KRA defines areas of responsibility.

KPIs are specific metrics used to measure performance and progress towards goals.
KPIs are often numerical and can be used to track progress over time.
KRA is a broader concept that defines the areas of responsibility for an individual or team.
KRA is often used to set goals and objectives for a team or individual.
KRA is more qualitative and focuses on the overall impact of an individual or team's work.
For example, a KPI for a sales team might be the number of deals closed in a month, while the KRA might be overall revenue growth for the year.

Accepted Answer

KPI - key performance indicators (for agents) KRA - key responsibilities areas (for support)

Accepted Answer

Key performance area and key responsibility area.

Top Teleperformance Team Lead interview questions & answers