What is B.P.O and customer service

Question

Accepted Answer

B.P.O stands for Business Process Outsourcing. It involves outsourcing non-core business functions to a third-party service provider.

B.P.O is a cost-effective way for companies to handle non-core business functions such as customer service, technical support, and back-office operations.
Customer service is a crucial aspect of B.P.O as it involves handling customer queries, complaints, and providing support.
B.P.O companies use various channels such as phone, email, chat, and social media to provide customer service.
Examples of B.P.O companies include Accenture, Genpact, and Infosys.
B.P.O has become a popular industry in countries like India and the Philippines due to the availability of a skilled workforce and cost advantages.

Accepted Answer

Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task.

What is B.P.O and customer service

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