What do you understand by customer satisfaction

Question

Accepted Answer

Customer satisfaction refers to the level of contentment or fulfillment experienced by customers with a product, service, or overall experience.

Customer satisfaction is a measure of how well a company meets or exceeds customer expectations.
It involves meeting customer needs, resolving issues, and providing a positive experience.
Customer satisfaction can be measured through surveys, feedback, reviews, and repeat business.
It is important for businesses as it leads to customer loyalty, positive word-of-mouth, and increased profitability.
For example, if a customer receives prompt and efficient support when facing a problem with a product, their satisfaction level is likely to be high.