Tech Mahindra Desktop Support Engineer L1 Interview Questions and Answers

Antivirus is a software program designed to prevent, detect, and remove malicious software from a computer system.

• Antivirus software scans files and directories for any malware or suspicious patterns.

• It uses various techniques like signature-based detection, behavioral analysis, and heuristics to identify and remove viruses.

• Some popular antivirus software in the market are Norton, McAfee, Kaspersky, Avast, and AVG.

An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.

• IP address stands for Internet Protocol address

• It is a numerical label assigned to each device connected to a network

• IPv4 addresses are 32-bit and represented in dotted decimal notation (e.g. 192.168.0.1)

• IPv6 addresses are 128-bit and represented in hexadecimal notation (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

Sharing the troubleshooting steps for resolving Outlook issues

• Document the issue and steps taken to troubleshoot

• Share the troubleshooting steps with the team or supervisor

• Collaborate with other team members to resolve the issue

• Provide feedback on the effectiveness of the troubleshooting steps

• Continuously update the troubleshooting steps for future reference

Network refers to a group of interconnected devices, while networking refers to the process of connecting these devices.

• Network is a noun, while networking is a verb.

• Network refers to the physical or logical connections between devices, while networking refers to the process of establishing and maintaining those connections.

• Examples of network devices include routers, switches, and servers, while examples of networking activities include configuring network settings, troubles...read more

POP and IMAP are email protocols used for retrieving emails from a mail server.

• POP downloads emails from the server to the local device and deletes them from the server.

• IMAP syncs emails between the server and the local device, allowing access to emails from multiple devices.

• POP is a one-way communication protocol while IMAP is a two-way communication protocol.

• POP is less secure than IMAP as it doesn't support encryption.

• Examples of email clients that use POP include Microsof...read more

Ping command is a network utility used to test the reachability of a host on an Internet Protocol (IP) network.

• Ping sends an ICMP echo request to the target host and waits for a response.

• It measures the round-trip time for messages sent from the originating host to a destination computer.

• It can also be used to determine the number of hops between two hosts.

• Ping is commonly used to troubleshoot network connectivity issues.