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Taurus BPO Services Interview Questions and Answers

Updated 25 Jun 2024

Q1. Tell me about bpo what's inbound and outbound

Ans.

BPO stands for Business Process Outsourcing. Inbound refers to receiving calls from customers while outbound refers to making calls to customers.

  • BPO involves outsourcing business processes to a third-party service provider

  • Inbound refers to handling incoming calls from customers seeking assistance or information

  • Outbound refers to making calls to customers for sales, marketing, or survey purposes

  • Inbound and outbound are common in call centers and customer service departments

  • Exa...read more

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Q2. Tell everything you know about bpo industry

Ans.

BPO industry involves outsourcing of business processes to third-party service providers.

  • BPO stands for Business Process Outsourcing

  • It includes services like customer support, technical support, data entry, and back-office operations

  • India is a major hub for BPO industry due to its skilled workforce and cost-effectiveness

  • BPO industry has evolved to include newer technologies like AI and automation

  • The industry has faced challenges like data security and privacy concerns

  • BPO indu...read more

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Q3. Are u comfortable in Bengali ? Bcoz our customers are bengali .

Ans.

Yes, I am comfortable in Bengali.

  • I am fluent in speaking and understanding Bengali.

  • I have previous experience interacting with Bengali-speaking customers.

  • I can effectively communicate and build rapport with Bengali-speaking customers.

  • I am familiar with the cultural nuances and customs of the Bengali community.

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Q4. Sale the pen or mobiles

Ans.

I would focus on the features and benefits of the pen and mobiles to highlight their value to potential customers.

  • Highlight the unique features of the pen such as smooth writing, comfortable grip, and long-lasting ink.

  • Emphasize the convenience and functionality of the mobiles, such as high-quality camera, fast processor, and long battery life.

  • Demonstrate how the pen and mobiles can improve productivity and make daily tasks easier for the customers.

  • Offer special promotions or ...read more

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Discover Taurus BPO Services interview dos and don'ts from real experiences

Q5. What is content moderation

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Q6. What is voice modulation

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