G.n.angal & Co, Chartered Accountant Interview Questions and Answers

BPO stands for Business Process Outsourcing. Inbound refers to receiving calls from customers while outbound refers to making calls to customers.

• BPO involves outsourcing business processes to a third-party service provider

• Inbound refers to handling incoming calls from customers seeking assistance or information

• Outbound refers to making calls to customers for sales, marketing, or survey purposes

• Inbound and outbound are common in call centers and customer service departments

• Exa...read more

BPO industry involves outsourcing of business processes to third-party service providers.

• BPO stands for Business Process Outsourcing

• It includes services like customer support, technical support, data entry, and back-office operations

• India is a major hub for BPO industry due to its skilled workforce and cost-effectiveness

• BPO industry has evolved to include newer technologies like AI and automation

• The industry has faced challenges like data security and privacy concerns

• BPO indu...read more

Yes, I am comfortable in Bengali.

• I am fluent in speaking and understanding Bengali.

• I have previous experience interacting with Bengali-speaking customers.

• I can effectively communicate and build rapport with Bengali-speaking customers.

• I am familiar with the cultural nuances and customs of the Bengali community.

I would focus on the features and benefits of the pen and mobiles to highlight their value to potential customers.

• Highlight the unique features of the pen such as smooth writing, comfortable grip, and long-lasting ink.

• Emphasize the convenience and functionality of the mobiles, such as high-quality camera, fast processor, and long battery life.

• Demonstrate how the pen and mobiles can improve productivity and make daily tasks easier for the customers.

• Offer special promotions or ...read more