SurePrep Process Associate Interview Questions and Answers

Q1. How to connect printer on network
Ans. 
To connect a printer on a network, you need to ensure the printer is compatible with the network, install the necessary drivers, and configure the printer settings.
• Check if the printer is network-ready or has a built-in network adapter

• Connect the printer to the network using an Ethernet cable or Wi-Fi

• Install the printer drivers on the computer

• Configure the printer settings, such as IP address and network protocols

• Test
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Q2. What is bsod, causes and resolution
Ans. 
BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system encounters a critical error.
• BSOD is a stop error screen displayed by Windows operating systems.

• It is usually caused by hardware or software issues, such as faulty drivers, incompatible software, or hardware failures.

• Common causes include memory problems, driver conflicts, and system file corruption.

• To resolve ...read more
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Q3. Password reset, security questions
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Q4. Re image, decommissioning of laptops and desktops
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Q5. Outlook, office, teams issues and resolution
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Q1. Tell me about your self
Ans. 
I am a dedicated and detail-oriented individual with a strong background in data analysis and process improvement.
• I have a Bachelor's degree in Business Administration with a focus on operations management

• I have experience working as a data analyst, where I improved efficiency by 20% through process optimization

• I am proficient in Excel, SQL, and data visualization tools like Tableau
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Q2. Your Prior Experince
Ans. 
I have 2 years of experience working as a Process Associate in a BPO company.
• Handled customer inquiries and resolved issues efficiently

• Processed orders and maintained accurate records

• Collaborated with team members to meet targets

• Trained new employees on company processes
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About you work experience and salary discussion.

Q1. About your work experience.
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Q1. Basic introduction
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Q2. Tell me about yourself
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Q1. Self introduction and background verification then weakness and positive
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Q2. Previous experience and general life impacts
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Q1. What is rollback command for patching?
Ans. 
The rollback command for patching is used to undo changes made by a patch installation.
• The rollback command typically involves uninstalling the patch or reverting to a previous version of the software.

• For example, in Windows, the command 'wusa /uninstall /kb:123456' can be used to uninstall a specific patch.

• It is important to carefully follow the instructions provided by the software vendor when using the rollback comm
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