Solverminds Solutions and Technologies Technical Support Executive Interview Questions and Answers

Q1. There are 10 aptitude questions in this round. This includes pen paper test.
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Q1. This is the 2nd round which has test of about 3 hours. There are 3 sections in this test 1 hour for each section. This test also carried out with pen paper test.
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Q1. This round includes the one to one interview with the technical person. The question were asked completely based on your resume. Projects, programming language, database based questions were asked
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Q1. How you satisfy the customer
Ans. 
I satisfy the customer by actively listening to their concerns, providing timely solutions, and ensuring their overall satisfaction.
• Actively listen to the customer's issues and concerns

• Provide timely and effective solutions to their problems

• Ensure the customer's overall satisfaction by following up and addressing any additional needs or questions
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Q2. Tell me about your job profile
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Q1. Required windows 10, 11 installation
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Q2. How to join domain
Ans. 
To join a domain, you need to access the system properties, click on the 'Computer Name' tab, click on 'Change', enter the domain name, and provide credentials.
• Access system properties

• Click on 'Computer Name' tab

• Click on 'Change'

• Enter the domain name

• Provide credentials
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Q3. Network printer installation
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Prepare for basic aptitude and verbal abilities questions.

Q1. Self intro, explain about your UG project and salary expected
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Q1. About batch processing
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Q2. About exception handling
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Q1. About project discussion in details
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Q2. Aws services mainly
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Q1. Handling a team
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Q2. Micro service architecture
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Q1. About personal things
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Q2. About financial thing
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Q1. HR, TECHNICAL, CLIENT
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Q1. Related to your working profile and previous experience.
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Q2. Technical specifications related to your job role
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Q1. Tell me about yourself What is ip What are the fsmo roles What is default gateway
Ans. 
I am a Desktop Support Engineer with experience in troubleshooting and resolving technical issues on desktop computers.
• IP stands for Internet Protocol, which is a set of rules governing the format of data packets sent over a network.

• FSMO (Flexible Single Master Operation) roles are specialized domain controller roles in Active Directory that manage specific operations and tasks.

• Default gateway is the IP address of the ...read more
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Q2. What is your salary expectation
Ans. 
I would expect a salary that is competitive and reflective of my skills and experience in the field of Desktop Support Engineering.
• I would consider factors such as industry standards, cost of living, and my qualifications when determining my salary expectation.

• I would also take into account the responsibilities and scope of the role, as well as any additional certifications or specialized skills required.

• I am open to d...read more
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Q3. Can you tell me about troubleshooting
Ans. 
Troubleshooting involves identifying and resolving problems in computer systems or networks.
• Troubleshooting is the process of diagnosing and resolving issues in computer hardware, software, or network systems.

• It requires a systematic approach to identify the root cause of the problem.

• Common troubleshooting techniques include gathering information, analyzing symptoms, and testing possible solutions.

• Examples of troublesh...read more
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