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Softenger Service Desk Engineer Interview Questions and Answers

Updated 20 Oct 2022

Softenger Service Desk Engineer Interview Experiences

1 interview found

I applied via Referral and was interviewed in Apr 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a Service Desk Engineer with 5 years of experience in providing technical support to end-users.

    • I have a strong understanding of ITIL framework and incident management process

    • I am proficient in troubleshooting hardware and software issues

    • I have excellent communication and customer service skills

    • I am experienced in using remote support tools such as TeamViewer and AnyDesk

    • I have worked with various ticketing systems

  • Answered by AI
  • Q2. What experience do you have that would be relevant to this role?
  • Ans. 

    I have experience in providing technical support and troubleshooting for various software and hardware issues.

    • Worked as a Service Desk Engineer for 2 years at XYZ company

    • Provided technical support to end-users for software and hardware issues

    • Troubleshot and resolved issues related to operating systems, network connectivity, and peripherals

    • Maintained accurate records of all support requests and resolutions

    • Collaborated w...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Related to for what post your applying
Round 4 - HR 

(1 Question)

  • Q1. Discussion about salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Positivity and persistence are key. Stay optimistic throughout the process and keep going until you achieve your goal

Service Desk Engineer Jobs at Softenger

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Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Had appeared for Java developer role, basic Java questions were asked.

I applied via Walk-in and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. How to compile all Java files inside a folder using Cmd
  • Ans. 

    To compile all Java files inside a folder using Cmd, navigate to the folder and run 'javac *.java'

    • Open Command Prompt and navigate to the folder containing the Java files

    • Run the command 'javac *.java' to compile all Java files in the folder

    • Check for any errors or warnings in the output

  • Answered by AI
  • Q2. Internal working of Hashmap and Concurrent Hashmap
  • Ans. 

    Hashmap is a data structure that stores key-value pairs. Concurrent Hashmap is a thread-safe version of Hashmap.

    • Hashmap uses hashing to store and retrieve elements based on their keys.

    • Concurrent Hashmap allows multiple threads to access and modify the map concurrently.

    • Hashmap has a load factor that determines when the map needs to be resized.

    • Concurrent Hashmap uses a technique called lock striping to allow concurrent a...

  • Answered by AI
  • Q3. Servlet : Listeners, Filters related questions
  • Q4. Java 8 features

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on Core Java Concepts

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions on Java. Spring MVC flow, collections, projects that you've worked on

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a easy discussion. Just portray your strong points and just indirectly force them to ask you're question related to the same.

Interview Questionnaire 

1 Question

  • Q1. Regarding bank loan process

I applied via Campus Placement and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was easy with basic ques and then pymetrics tesy

Round 2 - Coding Test 

Coding test had basic questions on Java core

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare theoritical concept of SQL and Java well

I applied via Referral and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What's my teammates count.

Interview Preparation Tips

Interview preparation tips for other job seekers - Quite and smooth easy way thanks to Praveen (B.O). Prepare your resume instead outside stuff 😅.

I appeared for an interview in Sep 2017.

Interview Questionnaire 

3 Questions

  • Q1. What is deadlock
  • Ans. 

    Deadlock is a situation where two or more processes are unable to proceed because each is waiting for the other to release a resource.

    • Deadlock occurs when two or more processes are stuck in a circular wait, where each process is waiting for a resource held by another process.

    • Four necessary conditions for deadlock are mutual exclusion, hold and wait, no preemption, and circular wait.

    • Example: Process A holds resource X a...

  • Answered by AI
  • Q2. Which technology you know and worked
  • Ans. 

    I have experience with various technologies including Java, Python, HTML/CSS, JavaScript, and SQL.

    • Java

    • Python

    • HTML/CSS

    • JavaScript

    • SQL

  • Answered by AI
  • Q3. Why you are looking for change and what is your notice period
  • Ans. 

    I am looking for a change to explore new opportunities and challenges. My notice period is 30 days.

    • Seeking new opportunities and challenges

    • Want to learn and grow in a different environment

    • Exploring better career prospects

    • Seeking a company with a better work-life balance

    • Notice period is 30 days

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: 25 objective ques from Java and 25 from English
Tips: should prepare with Java Technology
Duration: 1 hour
Total Questions: 50

Round: Technical Interview
Experience: describe clearly
Tips: should prepared

Round: Technical Interview
Experience: do you know about jsf
Tips: yes, I worked

Round: Technical + HR Interview
Experience: this is my dream company actually, and notice is 15 to 20 days.
Tips: be confident

Skills evaluated in this interview

I appeared for an interview in Sep 2017.

Interview Questionnaire 

4 Questions

  • Q1. Technical interview take by client technical person actually they are hiring for another client so they took total 3 technical round and final will HR round
  • Q2. Asking about life cycle of Dot net mvc contols entity frame work and SQL queries
  • Q3. Problem based on oops and SQL queries outputs
  • Q4. Basic questions about my self ,salary discussion basic formalities form I have to fill up

Interview Preparation Tips

Round: Test
Experience: There were around 15 objective question that includes mvc, c#.net and SQL server. It was very simple question like different types of filters,Acton results in mvc. Basic oops concept and dot net web page regarding

Round: Resume Shortlist
Experience: After completing test round another was technical round discussed maily for mvc and SQL server questions. Around 30 mint discussion. After qualify this round another round will start from client technical staff.

General Tips: It was for 2-3 year experience person very simple to crack but focus on you which profile you are looking for study interview questions from net
Skills: Dot net mve oops concept jQuery and SQL server

I applied via Referral and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Explain datawindow in powerbuilder
  • Ans. 

    DataWindow is a GUI control in PowerBuilder used to display and manipulate data from a database.

    • DataWindow can be used to retrieve data from a database, display it in a tabular format, and allow users to edit the data.

    • It supports various data sources such as SQL, ODBC, and XML.

    • DataWindow can also be used to create reports and graphs.

    • It provides various features such as sorting, filtering, grouping, and computed columns...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - say basics concepts about the datawindow in powerbuilder. As datawindow is the base of powerbuilder candidate should prepare well

Skills evaluated in this interview

Softenger Interview FAQs

How many rounds are there in Softenger Service Desk Engineer interview?
Softenger interview process usually has 4 rounds. The most common rounds in the Softenger interview process are One-on-one Round, Technical and HR.
How to prepare for Softenger Service Desk Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Softenger. The most common topics and skills that interviewers at Softenger expect are Service Desk, Customer Service, Windows, Active Directory and Android.

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Softenger Service Desk Engineer Salary
based on 4 salaries
₹2.5 L/yr - ₹3.5 L/yr
8% less than the average Service Desk Engineer Salary in India
View more details

Softenger Service Desk Engineer Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

4.0

Work satisfaction

Explore 1 Review and Rating
Service Desk Engineer

Mumbai

2-5 Yrs

Not Disclosed

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