Societe Generale Global Solution Centre Production Support Analyst Interview Questions and Answers

Q1. What is a project that you have worked on before?
Ans. 
Developed a web-based inventory management system for a retail company
• Utilized Java for backend development

• Implemented responsive design using HTML, CSS, and JavaScript

• Integrated barcode scanning functionality for efficient inventory tracking
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Q2. What was your role within the team?
Ans. 
I was responsible for providing technical support to end users and troubleshooting application issues within the team.
• Providing technical support to end users

• Troubleshooting application issues

• Collaborating with team members to resolve issues

• Documenting solutions and best practices
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Q3. What SQL-based queries were asked during your interview? like self join , average
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It is a computer base test and we have numerical, verbal and logical reasoning question will be their

Discussion between a group of participants on a given topic

Q1. Tell me about yourself
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Q2. Why should we hire you
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Q1. What programming languages are know by me
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Q2. Asking question on our familiar programming language
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1 hour, wage question, not related to mention technology.

Q1. Oops related queries
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Q2. Discussion around last project
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Q1. Do you know about sed command?
Ans. 
sed command is a stream editor used to perform text transformations on an input stream or file.
• sed stands for stream editor

• It is used to perform text transformations on an input stream or file

• Commonly used for search and replace operations

• Syntax: sed 's/search/replace/g' filename

• Example: sed 's/foo/bar/g' file.txt
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Q1. Self introduction
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Q2. Work experience
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Q3. Which department are u working
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Q4. Timings and salary
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Q1. Name and experience and quality and checking etc
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Q2. How can handle ur problem and team work
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Q3. Times and salary
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Q1. What is your current role in organization
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Q2. What is your salary expeactation
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Q1. How will you handle team conflicts
Ans. 
I will handle team conflicts by promoting open communication, facilitating discussions, and finding mutually agreeable solutions.
• Encourage open communication among team members

• Facilitate discussions to understand the root cause of conflicts

• Promote active listening and empathy

• Mediate conflicts and find mutually agreeable solutions

• Implement team-building activities to improve collaboration
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Q2. If any data loss issue, how will you approach to different teams and the your team
Ans. 
I would approach the issue by communicating with all relevant teams and creating a plan to recover the lost data.
• Identify the cause of the data loss

• Notify all relevant teams and stakeholders

• Create a plan to recover the lost data

• Implement the plan and monitor progress

• Communicate updates to all stakeholders
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Q3. What was your responsibilities in your earlier role.
Ans. 
As a Production Support Manager, my responsibilities included overseeing the support and maintenance of production systems, managing a team of support analysts, coordinating with stakeholders, and ensuring timely resolution of issues.
• Managed a team of support analysts and provided guidance and support

• Oversaw the support and maintenance of production systems

• Coordinated with stakeholders to understand their requirements ...read more
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Q4. Are you flexible for working hours
Ans. 
Yes, I am flexible for working hours.
• I am willing to work evenings, weekends, and holidays if required.

• I understand the importance of being available during critical production issues.

• I am open to adjusting my schedule to accommodate team needs.

• I have experience working in shifts and adapting to changing work hours.

• I prioritize the success of the team and the smooth operation of production systems.
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Q5. How soon will you join or immediate
Ans. 
I can join immediately.
• I am available to start immediately.

• I can join as soon as required.

• I am ready to start right away.
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Q6. What major issues you handle and how
Ans. 
As a Production Support Manager, I handle major issues by identifying root causes, coordinating with teams, and implementing effective solutions.
• Identify root causes of major issues

• Coordinate with teams to resolve issues

• Implement effective solutions to prevent future occurrences
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Q1. What is a role of support engineer
Ans. 
A support engineer is responsible for providing technical assistance and resolving issues related to software or hardware systems.
• Providing technical support to customers or end-users

• Troubleshooting and resolving software or hardware issues

• Installing, configuring, and maintaining systems

• Monitoring system performance and identifying potential problems

• Collaborating with development teams to address bugs or enhancements

• Do...read more
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Q2. What is ticketing tool
Ans. 
A ticketing tool is a software application used to track and manage customer support requests or issues.
• Ticketing tools help in organizing and prioritizing customer support tickets.

• They provide a centralized platform for communication and collaboration between support teams and customers.

• Ticketing tools often include features like ticket assignment, status tracking, and reporting.

• Examples of popular ticketing tools inc
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Q3. What is monitoring tool
Ans. 
A monitoring tool is a software application or system that collects and analyzes data to track the performance and health of a system or application.
• Monitoring tools collect data from various sources such as servers, networks, databases, and applications.

• They provide real-time visibility into the system's performance, availability, and resource utilization.

• Monitoring tools can generate alerts or notifications when pred...read more
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Q4. What are SQL comments
Ans. 
SQL comments are used to add explanatory notes or remarks within SQL code.
• SQL comments start with a double hyphen (--), or can be enclosed between /* and */

• Comments are ignored by the SQL engine and are not executed as part of the code

• Comments can be used to improve code readability and provide documentation

• Comments can be used to disable or temporarily remove parts of the code for testing or debugging purposes
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Q5. What doing in the SQL
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Q6. What is DML full form
Ans. 
DML stands for Data Manipulation Language.
• DML is a subset of SQL (Structured Query Language) used to manipulate data in a database.

• It includes commands like INSERT, UPDATE, DELETE, and SELECT.

• DML statements are used to add, modify, or delete data in database tables.

• For example, INSERT statement is used to add new records, UPDATE statement is used to modify existing records, DELETE statement is used to remove records, a...read more
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