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Technical Support Engineer provides technical assistance to customers and resolves their technical issues.
Assist customers with technical issues via phone, email, or chat
Troubleshoot and diagnose technical problems
Provide solutions and recommendations to customers
Collaborate with other teams to resolve complex issues
Document and track customer interactions and solutions
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posted on 25 May 2022
I applied via Referral and was interviewed in Dec 2021. There were 4 interview rounds.
Yes, Technical Support is a form of Customer Service as it involves assisting customers with technical issues.
Technical Support involves providing assistance to customers with technical issues or problems.
Customer Service involves addressing customer needs and concerns to ensure satisfaction.
Technical Support often requires strong communication and problem-solving skills, similar to Customer Service.
Both Technical Supp...
posted on 25 May 2022
I applied via Referral and was interviewed in Dec 2021. There were 4 interview rounds.
Huawei Technologies
Indorama
Marelli
Enco Engineers Combine