What is customer service

Question

Accepted Answer

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

Customer service involves addressing customer inquiries, issues, and complaints in a timely and professional manner.
It includes providing information about products or services, processing orders, and resolving problems to ensure customer satisfaction.
Effective communication, empathy, and problem-solving skills are essential in customer service.
Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.

Accepted Answer

Customer service refers to the support and assistance provided by a business or organization to its customers before, during, and after the purchase or use of a product or service. The primary goal of customer service is to ensure customer satisfaction and build positive relationships between the business and its customers. It involves addressing customer inquiries, resolving issues, providing information, and offering assistance in a prompt and courteous manner.

What is customer service

Popular interview questions of Customer Support Associate

Top HR questions asked in Shining Stars Institution & Travel Customer Support Associate