Definition of Customer support, Short and long term goals.

Question

Accepted Answer

Customer support is providing assistance and resolving issues for customers in a timely and efficient manner.

Short-term goal: Respond to customer inquiries and resolve issues within a set timeframe.
Long-term goal: Build strong relationships with customers and improve overall customer satisfaction.
Examples: Providing technical support, answering product questions, handling complaints and refunds.

Accepted Answer

Customer support refers to the range of services and assistance a company provides to its customers before, during, and after they purchase a product or service. The primary objective of customer support is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing guidance or information, ultimately fostering a positive and lasting relationship between the customer and the company.

Definition of Customer support, Short and long term goals.

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