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Rane (Madras) Deputy Manager Interview Questions and Answers

Updated 5 Feb 2024

Q1. What are all the steps for problem solving

Ans.

Problem solving involves identifying the problem, gathering information, generating solutions, evaluating options, and implementing the best solution.

  • Identify the problem and define it clearly

  • Gather information and data related to the problem

  • Generate possible solutions and alternatives

  • Evaluate the options and choose the best solution

  • Implement the solution and monitor the results

  • Reflect on the process and learn from it

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Q2. How you solve customer complaint handling

Ans.

I handle customer complaints by actively listening, empathizing, and finding a solution that meets their needs.

  • Listen actively to the customer's complaint and let them express their concerns fully.

  • Empathize with the customer and acknowledge their frustration or disappointment.

  • Find a solution that meets the customer's needs and resolves the issue as quickly as possible.

  • Follow up with the customer to ensure their satisfaction and prevent similar issues in the future.

  • Train and e...read more

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Q3. What is Process capability and its definition

Ans.

Process capability is the ability of a process to produce output within the specification limits.

  • Process capability is a statistical measure that compares the variability of a process output to the specification limits.

  • It helps to determine if a process is capable of producing products that meet customer requirements.

  • Process capability is usually measured using indices such as Cp, Cpk, Pp, and Ppk.

  • A process with a high capability index is considered to be more capable than a ...read more

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Q4. How you handle the customer complaint

Ans.

I listen to their complaint, empathize with them, offer a solution and follow up to ensure their satisfaction.

  • Listen attentively to the customer's complaint

  • Empathize with the customer and acknowledge their frustration

  • Offer a solution that addresses their concern

  • Follow up with the customer to ensure their satisfaction

  • Document the complaint and the resolution for future reference

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Q5. What is poka yoke and examples

Ans.

Poka yoke is a Japanese term for mistake-proofing. It is a technique used to prevent errors in a process.

  • Poka yoke involves designing a process or product in a way that prevents mistakes from occurring.

  • Examples of poka yoke include using color-coding to differentiate between similar parts, using sensors to detect errors, and designing products with only one way to assemble them.

  • Poka yoke can improve efficiency, reduce waste, and increase customer satisfaction by ensuring that...read more

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Q6. Explain about PPAP steps

Ans.

PPAP (Production Part Approval Process) is a standardized approach to ensure that the production process consistently produces products that meet customer requirements.

  • PPAP involves 18 steps that include documentation, design records, engineering change documents, and more.

  • The process ensures that the product meets the design specifications and that the production process is capable of consistently producing the product.

  • PPAP is commonly used in the automotive industry and is ...read more

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