10+ UBS Interview Questions and Answers

Customer service is providing assistance and support to customers before, during, and after a purchase.

• Listening to customers' needs and concerns

• Offering solutions and resolving issues

• Being friendly and courteous

• Going above and beyond to exceed expectations

• Providing timely and accurate information

• Creating a positive and memorable experience

• Building long-term relationships with customers

Hygiene refers to practices that help maintain health and prevent the spread of diseases.

• Regular handwashing with soap and water

• Proper food handling and storage

• Cleaning and disinfecting frequently touched surfaces

• Personal grooming like bathing and brushing teeth

• Proper waste disposal

• Using clean utensils and equipment in food preparation

To control daily food cost, I implement inventory management, portion control, and cost analysis.

• Implement inventory management to track food usage and prevent wastage

• Enforce portion control to minimize food waste and control costs

• Conduct regular cost analysis to identify areas of improvement and cost-saving opportunities

PNL stands for Profit and Loss statement. It is a financial statement that summarizes a company's revenues, costs, and expenses during a specific period of time.

• PNL is used to determine a company's profitability and financial health.

• It includes subheads such as revenue, cost of goods sold, gross profit, operating expenses, net income, and more.

• Revenue is the total amount of money earned by the company from sales or services.

• Cost of goods sold is the direct cost of producing t...read more

To handle rush days, prioritize tasks, communicate effectively with team, stay organized, and remain calm under pressure.

• Prioritize tasks based on urgency and importance

• Communicate clearly with team members to delegate responsibilities and ensure smooth workflow

• Stay organized by keeping track of orders, inventory, and staffing levels

• Remain calm under pressure to make quick decisions and handle unexpected situations

• Provide support and encouragement to team members to boost mor...read more

A manager can promote his staff by providing opportunities for growth, recognizing their achievements, and offering constructive feedback.

• Offering training and development programs

• Providing challenging assignments and projects

• Recognizing and rewarding good performance

• Offering promotions and career advancement opportunities

• Providing constructive feedback and coaching

• Encouraging collaboration and teamwork

• Creating a positive work environment

• Communicating clear expectations and g...read more

Inventory refers to the list of goods and materials held available in stock by a business.

• Inventory management involves tracking and controlling the flow of goods from manufacturers to warehouses to point of sale.

• It is important for a shift manager to ensure accurate inventory counts to prevent stockouts or overstock situations.

• Common methods of inventory management include FIFO (First In, First Out) and JIT (Just In Time) systems.

P&L stands for profit and loss statement, a financial report that shows a company's revenues, expenses, and profits over a specific period of time.

• P&L statement is a financial document that summarizes a company's revenues, costs, and expenses during a specific period.

• It helps in evaluating the financial performance of a business and determining its profitability.

• The statement typically includes revenue, cost of goods sold, gross profit, operating expenses, net income, and oth...read more

Labor cost can be controlled by monitoring scheduling, optimizing staff levels, cross-training employees, and implementing efficient processes.

• Monitor scheduling to ensure appropriate staffing levels based on forecasted business

• Optimize staff levels by cross-training employees to handle multiple roles

• Implement efficient processes to streamline operations and reduce labor hours

• Utilize technology such as scheduling software to automate and optimize labor management

A manager is responsible for overseeing and directing the work of employees to achieve organizational goals.

• A manager sets goals and objectives for the team

• A manager delegates tasks and responsibilities to team members

• A manager provides guidance and support to team members

• A manager evaluates team performance and provides feedback

• A manager makes decisions and solves problems

• A manager communicates with other departments and stakeholders

• A manager ensures compliance with company ...read more

P&L can be calculated by subtracting total expenses from total revenue.

• Calculate total revenue from sales

• Calculate total expenses including food costs, labor costs, overhead, etc.

• Subtract total expenses from total revenue to get the P&L

• P&L = Total Revenue - Total Expenses

• Example: Total Revenue = $10,000, Total Expenses = $8,000, P&L = $2,000

No

• No, I do not have a license.

• I have not obtained the necessary license for pizza making.

• Unfortunately, I do not possess a license for pizza making.

Handling shift requires effective communication, delegation, and problem-solving skills.

• Establish clear expectations and goals for the shift

• Delegate tasks and responsibilities to team members based on their strengths and abilities

• Communicate effectively with team members and address any issues or concerns promptly

• Monitor progress and adjust plans as needed

• Stay organized and prioritize tasks to ensure a smooth shift

• Be prepared to handle unexpected situations and make quick dec...read more