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Phenom Technical Support Lead Interview Questions, Process, and Tips

Updated 6 Feb 2024

Phenom Technical Support Lead Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Video Call 

(2 Questions)

  • Q1. Introducing ourselves through selfie video
  • Q2. How could you be of an asset to our organization ?
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the toughest challenge faced with customer in recent times
  • Ans. 

    The toughest challenge faced with customers in recent times is managing high call volumes and long wait times.

    • Managing high call volumes and long wait times

    • Ensuring timely resolution of customer issues

    • Maintaining customer satisfaction despite the challenges

    • Balancing workload and resources effectively

    • Implementing efficient call routing and queuing systems

    • Providing clear communication and updates to customers

  • Answered by AI
  • Q2. What is the process followed to better engage with customers ?
  • Ans. 

    To better engage with customers, the process involves active listening, clear communication, personalized interactions, prompt responses, and continuous improvement.

    • Active listening: Paying attention to customer needs and concerns.

    • Clear communication: Using simple and concise language to avoid confusion.

    • Personalized interactions: Tailoring the support to meet individual customer requirements.

    • Prompt responses: Providing...

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. How could you resolve the troubleshooting issues?
  • Ans. 

    I would resolve troubleshooting issues by following a systematic approach and utilizing my technical knowledge and problem-solving skills.

    • Identify the problem by gathering information from the user

    • Analyze the symptoms and possible causes

    • Perform diagnostic tests to narrow down the issue

    • Apply known solutions or troubleshoot step-by-step

    • Document the troubleshooting process and solution for future reference

    • Provide clear an...

  • Answered by AI
  • Q2. What troubleshooting tools were used by you earlier in your previous responsibility ?
  • Ans. 

    I have used various troubleshooting tools in my previous responsibility as a Technical Support Lead.

    • Network diagnostic tools like ping, traceroute, and nslookup

    • Remote desktop tools like TeamViewer and AnyDesk

    • System monitoring tools like Task Manager and Resource Monitor

    • Log analysis tools like Event Viewer and Log Parser

    • Hardware diagnostic tools like memtest86 and CPU-Z

    • Software debugging tools like Visual Studio Debugge

  • Answered by AI
Round 4 - HR 

(2 Questions)

  • Q1. What is the reason for you leaving your present organization ?
  • Q2. What is your expected CTC?
  • Ans. 

    I expect a competitive salary based on my experience, skills, and the responsibilities of the Technical Support Lead role.

    • I have researched the average salary range for Technical Support Lead positions in the industry.

    • I have considered my years of experience and expertise in technical support.

    • I have taken into account the level of responsibility and leadership required for the role.

    • I am open to negotiation based on the...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Phenom Technical Support Lead interview:
  • Communication Skills

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How does internet works
  • Q2. HTTP codes SQL troubleshooting
Round 2 - Technical 

(1 Question)

  • Q1. SQL python java
Round 3 - HR 

(2 Questions)

  • Q1. Salary negotiations
  • Q2. Work shifts questions
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Find the last 2 row in sql?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Transaction in Spring Boot
  • Ans. 

    Transactions in Spring Boot help manage database operations as a single unit of work.

    • Transactions ensure ACID properties (Atomicity, Consistency, Isolation, Durability) for database operations.

    • Use @Transactional annotation to mark a method as transactional.

    • Transactions can be managed programmatically using TransactionTemplate.

    • Rollback can be triggered manually in case of exceptions.

    • Spring Boot supports both declarative

  • Answered by AI
  • Q2. Java Array and problem solving

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good organization

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Questions were mostly around system design, you will be given a case like a stock system and specific use case is asked to design end to end from UI to backend.
  • Q2. Some of the system debugging/performance improvement questions are asked from both UI and backend.

Interview Preparation Tips

Topics to prepare for Amadeus Technical Lead interview:
  • System Design
  • Performance Testing
  • Performance improvement
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions in SQL , Linux , shell scripting
Round 3 - Managre 

(1 Question)

  • Q1. Technical discussion round and simply good and I have give all the answers perfectly.

Interview Preparation Tips

Interview preparation tips for other job seekers - I have completed manager round successfully i know how i am given answers but they are selected another candidate without any reason.
HR Aparna Sasikumar worst HR i have never seen like her. after completed manager round i have waited one week to get the feedback , She is not responding call and messages. finally i have contacted another HR and got the feedback.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

20 questions on logical and mathematical

Round 2 - Technical 

(1 Question)

  • Q1. Puzzles and coding questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Questions related to apti sql comprehension and psuedocode were asked. 30 mins for 25 questions wos provided.

Round 3 - Technical 

(1 Question)

  • Q1. Round 2 is technical interview.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Implement minstack
  • Q2. How load balancers work
  • Ans. 

    Load balancers distribute incoming network traffic across multiple servers to ensure no single server is overwhelmed.

    • Load balancers monitor the health of servers and distribute traffic based on predefined algorithms.

    • They can be hardware-based or software-based.

    • Common algorithms used by load balancers include round-robin, least connections, and IP hash.

    • Load balancers can improve reliability and scalability of a website ...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. 2 sum problem to implement in O(n)
  • Ans. 

    The Two Sum problem involves finding two numbers in an array that add up to a target value.

    • Iterate through the array and store the difference between the target and current element in a hashmap.

    • Check if the current element exists in the hashmap, if yes, return the indices of the current element and the stored difference.

    • Time complexity of O(n) can be achieved by using a hashmap to store elements and their indices.

  • Answered by AI
  • Q2. About the projects i have done

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Basic aptitude and easy to crack

Round 2 - Group Discussion 

In group discussion you need to check with your fluency and then your grammar and everything

Round 3 - Technical 

(2 Questions)

  • Q1. About project few questions
  • Q2. Task will be given and you need to complete

Interview Preparation Tips

Interview preparation tips for other job seekers - All over a good experience and happy about the interview.

Phenom Interview FAQs

How many rounds are there in Phenom Technical Support Lead interview?
Phenom interview process usually has 4 rounds. The most common rounds in the Phenom interview process are Video Call, One-on-one Round and Technical.
How to prepare for Phenom Technical Support Lead interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Phenom. The most common topics and skills that interviewers at Phenom expect are Customer Service, Backend, Monitoring, Operational Excellence and Troubleshooting.
What are the top questions asked in Phenom Technical Support Lead interview?

Some of the top questions asked at the Phenom Technical Support Lead interview -

  1. What is the process followed to better engage with customer...read more
  2. What troubleshooting tools were used by you earlier in your previous responsibi...read more
  3. What is the toughest challenge faced with customer in recent ti...read more

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Phenom Technical Support Lead Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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