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Phenom

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3.9

based on 275 Reviews

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Phenom Technical Support Lead Interview Questions, Process, and Tips

Updated 6 Feb 2024

Phenom Technical Support Lead Interview Experiences

1 interview found

Technical Support Lead Interview Questions & Answers

user image Anonymous

posted on 6 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Video Call 

(2 Questions)

  • Q1. Introducing ourselves through selfie video
    • Add your answer
  • Q2. How could you be of an asset to our organization ?
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the toughest challenge faced with customer in recent times
  • Ans. 

    The toughest challenge faced with customers in recent times is managing high call volumes and long wait times.

    • Managing high call volumes and long wait times

    • Ensuring timely resolution of customer issues

    • Maintaining customer satisfaction despite the challenges

    • Balancing workload and resources effectively

    • Implementing efficient call routing and queuing systems

    • Providing clear communication and updates to customers

    • Answered by AI
    Add your answer
  • Q2. What is the process followed to better engage with customers ?
  • Ans. 

    To better engage with customers, the process involves active listening, clear communication, personalized interactions, prompt responses, and continuous improvement.

    • Active listening: Paying attention to customer needs and concerns.

    • Clear communication: Using simple and concise language to avoid confusion.

    • Personalized interactions: Tailoring the support to meet individual customer requirements.

    • Prompt responses: Providing...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. How could you resolve the troubleshooting issues?
  • Ans. 

    I would resolve troubleshooting issues by following a systematic approach and utilizing my technical knowledge and problem-solving skills.

    • Identify the problem by gathering information from the user

    • Analyze the symptoms and possible causes

    • Perform diagnostic tests to narrow down the issue

    • Apply known solutions or troubleshoot step-by-step

    • Document the troubleshooting process and solution for future reference

    • Provide clear an...

    • Answered by AI
    Add your answer
  • Q2. What troubleshooting tools were used by you earlier in your previous responsibility ?
  • Ans. 

    I have used various troubleshooting tools in my previous responsibility as a Technical Support Lead.

    • Network diagnostic tools like ping, traceroute, and nslookup

    • Remote desktop tools like TeamViewer and AnyDesk

    • System monitoring tools like Task Manager and Resource Monitor

    • Log analysis tools like Event Viewer and Log Parser

    • Hardware diagnostic tools like memtest86 and CPU-Z

    • Software debugging tools like Visual Studio Debugge

    • Answered by AI
    Add your answer
Round 4 - HR 

(2 Questions)

  • Q1. What is the reason for you leaving your present organization ?
    • Add your answer
  • Q2. What is your expected CTC?
  • Ans. 

    I expect a competitive salary based on my experience, skills, and the responsibilities of the Technical Support Lead role.

    • I have researched the average salary range for Technical Support Lead positions in the industry.

    • I have considered my years of experience and expertise in technical support.

    • I have taken into account the level of responsibility and leadership required for the role.

    • I am open to negotiation based on the...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Phenom Technical Support Lead interview:
  • Communication Skills

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Interview questions from similar companies

Senior Associate Interview Questions & Answers

Axtria user image

posted on 4 Feb 2022

I applied via Job Fair and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Code any program in 2 languages
  • Ans. 

    I can code a program in Python and Java.

    • I am proficient in both Python and Java programming languages.

    • I have experience in developing web applications using Python and Java frameworks.

    • I can write efficient and optimized code in both languages.

    • I can develop programs for data analysis, machine learning, and automation using Python.

    • I can develop enterprise-level applications using Java.

    • Examples: Python - a program to scra...

    • Answered by AI
    Add your answer
  • Q2. Behavioral questions on why you want to join?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident and answer how much you know

Senior Associate Interview Questions & Answers

Axtria user image Anonymous

posted on 28 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. Batches,triggers
    • Add your answer

Senior Associate Interview Questions & Answers

Axtria user image Anonymous

posted on 23 Feb 2023

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Simple test with basic questions and reasoning.

Round 3 - Technical 

(2 Questions)

  • Q1. Mostly based on resume and sql questions along with some easy questions related to project .
    • Add your answer
  • Q2. Snowflake , Python SQL joins ? Tbl A ->1,1,1,null Tbl B ->1,null,1,1 What will be the output for each join and write those outputs.
    • Add your answer
Round 4 - Technical 

(3 Questions)

  • Q1. Techno Managerial round mostly focused on sql , and database design .
    • Add your answer
  • Q2. You would be given a scenario for which you would be asked to design a database and based on that design you will be asked few questions.
    • Add your answer
  • Q3. Snowflake time travel ?
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Basic hr questions were asked .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Highly unprofessional interview experience with Axtria. Before the process started, I made the HR clear on my expectation and the company agreed. I cleared all my rounds and during the rounds every discussion regarding the expectations were same. Thinking I and the company are on the same page, I saw through the end of the interview. However, during the final salary discussion round the HR got back to stating an offer way way below the expected and agreed upon quote, stating the quote as "Generous". Huge waste of time and effort.
Word of Advice: Communicate clearly. Don't waste a candidate time in such a manner.
Definitely not going to work for a company that doesn't values candidate's time and lies throughout the interview process .

Senior Associate Interview Questions & Answers

Axtria user image Anonymous

posted on 23 Aug 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Was asked about day to day tasks and responsibilities. Technical skills and specifically forecasting and experience in forecasting and visualisation
    • Add your answer
Round 3 - Aptitude Test 

Online aptitude test with a moderate to hard difficulty

Round 4 - One-on-one 

(1 Question)

  • Q1. Was asked to explain certain processes and asked about market modeling approaches and how tools Like sql, python and excel can be used to derive at a particular forecast
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Salary negotiation
    • Add your answer

Interview Preparation Tips

Topics to prepare for Axtria Senior Associate interview:
  • SQL
  • Python
  • VBA
  • Advanced Excel
  • Presentation Skills
  • Client Handling
  • Project Management
  • pharma forecasting
  • patient analytics
  • ai/ml
Interview preparation tips for other job seekers - Try to be well versed with your day to day responsibilities and try creating a list or article specifically tailored to explain what you do on a day to day basis. Explain everything in detail and in an articulate manner

Senior Associate Interview Questions & Answers

Axtria user image Anonymous

posted on 18 Dec 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Jun 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. About IC design
    • Add your answer
  • Q2. Resume based questions
    • Add your answer

Senior Associate Interview Questions & Answers

Axtria user image Anonymous

posted on 26 May 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Very basic aptitude questions in a live mettle like platform

Round 2 - Technical 

(1 Question)

  • Q1. Questions on regression and patient data.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. General check for cultural fit
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There are companies offering better perks and projects

Senior Associate Interview Questions & Answers

Axtria user image Anonymous

posted on 12 Jun 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Scd type 1, 2,3,4
    • Add your answer
  • Q2. Joins, left,right,full,cross
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. General topics like previous projects and managerial questions
    • Add your answer
  • Q2. Managerial questions to know you
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
    • Add your answer
  • Q2. Culture about Axtria and policies
  • Ans. 

    Axtria promotes a collaborative and inclusive culture with a focus on innovation and growth.

    • Axtria values diversity and inclusion in the workplace

    • The company encourages innovation and creativity

    • There are policies in place to support employee growth and development

    • Axtria promotes a collaborative work environment

    • Answered by AI
    Add your answer

Senior Associate Interview Questions & Answers

Thomson Reuters user image Anonymous

posted on 29 Jul 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Assignment 

Easy assignment with basic questions on patent

Senior Associate Interview Questions & Answers

EbixCash Limited user image Chandan Kumar

posted on 26 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - Assignment 

Essay writing to check english.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good co with job security.
More about working at Phenom

Phenom Interview FAQs

How many rounds are there in Phenom Technical Support Lead interview?
Phenom interview process usually has 4 rounds. The most common rounds in the Phenom interview process are Video Call, One-on-one Round and Technical.
How to prepare for Phenom Technical Support Lead interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Phenom. The most common topics and skills that interviewers at Phenom expect are Customer Service, Backend, Monitoring, Operational Excellence and Troubleshooting.
What are the top questions asked in Phenom Technical Support Lead interview?

Some of the top questions asked at the Phenom Technical Support Lead interview -

  1. What is the process followed to better engage with customer...read more
  2. What troubleshooting tools were used by you earlier in your previous responsibi...read more
  3. What is the toughest challenge faced with customer in recent ti...read more

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Phenom Technical Support Lead Interview Process

based on 1 interview

Interview experience

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