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I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.
The toughest challenge faced with customers in recent times is managing high call volumes and long wait times.
Managing high call volumes and long wait times
Ensuring timely resolution of customer issues
Maintaining customer satisfaction despite the challenges
Balancing workload and resources effectively
Implementing efficient call routing and queuing systems
Providing clear communication and updates to customers
To better engage with customers, the process involves active listening, clear communication, personalized interactions, prompt responses, and continuous improvement.
Active listening: Paying attention to customer needs and concerns.
Clear communication: Using simple and concise language to avoid confusion.
Personalized interactions: Tailoring the support to meet individual customer requirements.
Prompt responses: Providing...
I would resolve troubleshooting issues by following a systematic approach and utilizing my technical knowledge and problem-solving skills.
Identify the problem by gathering information from the user
Analyze the symptoms and possible causes
Perform diagnostic tests to narrow down the issue
Apply known solutions or troubleshoot step-by-step
Document the troubleshooting process and solution for future reference
Provide clear an...
I have used various troubleshooting tools in my previous responsibility as a Technical Support Lead.
Network diagnostic tools like ping, traceroute, and nslookup
Remote desktop tools like TeamViewer and AnyDesk
System monitoring tools like Task Manager and Resource Monitor
Log analysis tools like Event Viewer and Log Parser
Hardware diagnostic tools like memtest86 and CPU-Z
Software debugging tools like Visual Studio Debugge
I expect a competitive salary based on my experience, skills, and the responsibilities of the Technical Support Lead role.
I have researched the average salary range for Technical Support Lead positions in the industry.
I have considered my years of experience and expertise in technical support.
I have taken into account the level of responsibility and leadership required for the role.
I am open to negotiation based on the...
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I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.
I applied via Naukri.com and was interviewed before Jul 2023. There was 1 interview round.
Easy assignment with basic questions on patent
I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.
I applied via Company Website and was interviewed in Feb 2021. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.
I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.
DSA, 2hrs. along with aptitude and reasoning que were asked
Medium leveln coding round
I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.
Mcq + dsa JavaScript questions
Some of the top questions asked at the Phenom Technical Support Lead interview -
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