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I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.
The toughest challenge faced with customers in recent times is managing high call volumes and long wait times.
Managing high call volumes and long wait times
Ensuring timely resolution of customer issues
Maintaining customer satisfaction despite the challenges
Balancing workload and resources effectively
Implementing efficient call routing and queuing systems
Providing clear communication and updates to customers
To better engage with customers, the process involves active listening, clear communication, personalized interactions, prompt responses, and continuous improvement.
Active listening: Paying attention to customer needs and concerns.
Clear communication: Using simple and concise language to avoid confusion.
Personalized interactions: Tailoring the support to meet individual customer requirements.
Prompt responses: Providing...
I would resolve troubleshooting issues by following a systematic approach and utilizing my technical knowledge and problem-solving skills.
Identify the problem by gathering information from the user
Analyze the symptoms and possible causes
Perform diagnostic tests to narrow down the issue
Apply known solutions or troubleshoot step-by-step
Document the troubleshooting process and solution for future reference
Provide clear an...
I have used various troubleshooting tools in my previous responsibility as a Technical Support Lead.
Network diagnostic tools like ping, traceroute, and nslookup
Remote desktop tools like TeamViewer and AnyDesk
System monitoring tools like Task Manager and Resource Monitor
Log analysis tools like Event Viewer and Log Parser
Hardware diagnostic tools like memtest86 and CPU-Z
Software debugging tools like Visual Studio Debugge
I expect a competitive salary based on my experience, skills, and the responsibilities of the Technical Support Lead role.
I have researched the average salary range for Technical Support Lead positions in the industry.
I have considered my years of experience and expertise in technical support.
I have taken into account the level of responsibility and leadership required for the role.
I am open to negotiation based on the...
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I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.
posted on 26 Dec 2024
Transactions in Spring Boot help manage database operations as a single unit of work.
Transactions ensure ACID properties (Atomicity, Consistency, Isolation, Durability) for database operations.
Use @Transactional annotation to mark a method as transactional.
Transactions can be managed programmatically using TransactionTemplate.
Rollback can be triggered manually in case of exceptions.
Spring Boot supports both declarative
I applied via LinkedIn and was interviewed in Feb 2024. There was 1 interview round.
posted on 19 Oct 2023
I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.
20 questions on logical and mathematical
Questions related to apti sql comprehension and psuedocode were asked. 30 mins for 25 questions wos provided.
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
Load balancers distribute incoming network traffic across multiple servers to ensure no single server is overwhelmed.
Load balancers monitor the health of servers and distribute traffic based on predefined algorithms.
They can be hardware-based or software-based.
Common algorithms used by load balancers include round-robin, least connections, and IP hash.
Load balancers can improve reliability and scalability of a website ...
The Two Sum problem involves finding two numbers in an array that add up to a target value.
Iterate through the array and store the difference between the target and current element in a hashmap.
Check if the current element exists in the hashmap, if yes, return the indices of the current element and the stored difference.
Time complexity of O(n) can be achieved by using a hashmap to store elements and their indices.
Basic aptitude and easy to crack
In group discussion you need to check with your fluency and then your grammar and everything
Some of the top questions asked at the Phenom Technical Support Lead interview -
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