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Phenom Technical Support Lead Interview Questions, Process, and Tips

Updated 6 Feb 2024

Phenom Technical Support Lead Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Video Call 

(2 Questions)

  • Q1. Introducing ourselves through selfie video
  • Q2. How could you be of an asset to our organization ?
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the toughest challenge faced with customer in recent times
  • Ans. 

    The toughest challenge faced with customers in recent times is managing high call volumes and long wait times.

    • Managing high call volumes and long wait times

    • Ensuring timely resolution of customer issues

    • Maintaining customer satisfaction despite the challenges

    • Balancing workload and resources effectively

    • Implementing efficient call routing and queuing systems

    • Providing clear communication and updates to customers

  • Answered by AI
  • Q2. What is the process followed to better engage with customers ?
  • Ans. 

    To better engage with customers, the process involves active listening, clear communication, personalized interactions, prompt responses, and continuous improvement.

    • Active listening: Paying attention to customer needs and concerns.

    • Clear communication: Using simple and concise language to avoid confusion.

    • Personalized interactions: Tailoring the support to meet individual customer requirements.

    • Prompt responses: Providing...

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. How could you resolve the troubleshooting issues?
  • Ans. 

    I would resolve troubleshooting issues by following a systematic approach and utilizing my technical knowledge and problem-solving skills.

    • Identify the problem by gathering information from the user

    • Analyze the symptoms and possible causes

    • Perform diagnostic tests to narrow down the issue

    • Apply known solutions or troubleshoot step-by-step

    • Document the troubleshooting process and solution for future reference

    • Provide clear an...

  • Answered by AI
  • Q2. What troubleshooting tools were used by you earlier in your previous responsibility ?
  • Ans. 

    I have used various troubleshooting tools in my previous responsibility as a Technical Support Lead.

    • Network diagnostic tools like ping, traceroute, and nslookup

    • Remote desktop tools like TeamViewer and AnyDesk

    • System monitoring tools like Task Manager and Resource Monitor

    • Log analysis tools like Event Viewer and Log Parser

    • Hardware diagnostic tools like memtest86 and CPU-Z

    • Software debugging tools like Visual Studio Debugge

  • Answered by AI
Round 4 - HR 

(2 Questions)

  • Q1. What is the reason for you leaving your present organization ?
  • Q2. What is your expected CTC?
  • Ans. 

    I expect a competitive salary based on my experience, skills, and the responsibilities of the Technical Support Lead role.

    • I have researched the average salary range for Technical Support Lead positions in the industry.

    • I have considered my years of experience and expertise in technical support.

    • I have taken into account the level of responsibility and leadership required for the role.

    • I am open to negotiation based on the...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Phenom Technical Support Lead interview:
  • Communication Skills

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Related to peactical questions
  • Q2. Scenario based questiins
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Assignment 

Easy assignment with basic questions on patent

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Just personal details, actually not a tough interview anyone can easily get a job here experience not required, once you get placed they will give training for what to do and what not to do and after getti...
  • Q2. No such formal questions you are selected that it

Interview Preparation Tips

Interview preparation tips for other job seekers - If you really need to make your career in proper way this is not the company for you 0 learning, 0 work life balance. Who don’t have options outside who are dump only can sustain here because those dump knows they are useless no one will give job to him so that kind of candidates can work here for no reason worst organisation ever

Interview Preparation Tips

Round: Technical Interview
Experience: this was a telephonic round : There I was asked basics of web development (e.g Session, hidden variable difference between POST and GET etc. ) and basics of PHP e.g global variables etc , little bit of mysql e.g joins , difference between left and right joins.

Round: Technical Interview
Experience: This was pretty much about interview rounds. I got the offer.

Skills: Core java, OOP, PHP
College Name: na

I applied via Company Website and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked python memory management, string manipulations, regex, and about my current project

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep strong hold on python basics and data structure

I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions on java8
  • Q2. Questions on multithreading
  • Q3. Questions on exception handling

Interview Preparation Tips

Interview preparation tips for other job seekers - First round was a coding round where interviewer asked questions randomly and were asked to optimise our code. Next round was a technical round where everyone needs to be thorough with their technical skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

DSA, 2hrs. along with aptitude and reasoning que were asked

Round 2 - english test 

(2 Questions)

  • Q1. Verbal test was taken
  • Q2. Grammar, punctuation, article ets were asked
Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why you want to join us
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Medium leveln coding round

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Mcq + dsa JavaScript questions

Round 2 - Technical 

(1 Question)

  • Q1. JavaScript advance topics and database design topics
Round 3 - Behavioral 

(1 Question)

  • Q1. Situation based question and behavioural questions

Phenom Interview FAQs

How many rounds are there in Phenom Technical Support Lead interview?
Phenom interview process usually has 4 rounds. The most common rounds in the Phenom interview process are One-on-one Round, Technical and HR.
How to prepare for Phenom Technical Support Lead interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Phenom. The most common topics and skills that interviewers at Phenom expect are Customer Service, Backend, Monitoring, Operational Excellence and Troubleshooting.
What are the top questions asked in Phenom Technical Support Lead interview?

Some of the top questions asked at the Phenom Technical Support Lead interview -

  1. What is the process followed to better engage with customer...read more
  2. What troubleshooting tools were used by you earlier in your previous responsibi...read more
  3. What is the toughest challenge faced with customer in recent ti...read more

Tell us how to improve this page.

Phenom Technical Support Lead Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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