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I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.
The toughest challenge faced with customers in recent times is managing high call volumes and long wait times.
Managing high call volumes and long wait times
Ensuring timely resolution of customer issues
Maintaining customer satisfaction despite the challenges
Balancing workload and resources effectively
Implementing efficient call routing and queuing systems
Providing clear communication and updates to customers
To better engage with customers, the process involves active listening, clear communication, personalized interactions, prompt responses, and continuous improvement.
Active listening: Paying attention to customer needs and concerns.
Clear communication: Using simple and concise language to avoid confusion.
Personalized interactions: Tailoring the support to meet individual customer requirements.
Prompt responses: Providing...
I would resolve troubleshooting issues by following a systematic approach and utilizing my technical knowledge and problem-solving skills.
Identify the problem by gathering information from the user
Analyze the symptoms and possible causes
Perform diagnostic tests to narrow down the issue
Apply known solutions or troubleshoot step-by-step
Document the troubleshooting process and solution for future reference
Provide clear an...
I have used various troubleshooting tools in my previous responsibility as a Technical Support Lead.
Network diagnostic tools like ping, traceroute, and nslookup
Remote desktop tools like TeamViewer and AnyDesk
System monitoring tools like Task Manager and Resource Monitor
Log analysis tools like Event Viewer and Log Parser
Hardware diagnostic tools like memtest86 and CPU-Z
Software debugging tools like Visual Studio Debugge
I expect a competitive salary based on my experience, skills, and the responsibilities of the Technical Support Lead role.
I have researched the average salary range for Technical Support Lead positions in the industry.
I have considered my years of experience and expertise in technical support.
I have taken into account the level of responsibility and leadership required for the role.
I am open to negotiation based on the...
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I applied via Job Fair and was interviewed before Feb 2021. There was 1 interview round.
I can code a program in Python and Java.
I am proficient in both Python and Java programming languages.
I have experience in developing web applications using Python and Java frameworks.
I can write efficient and optimized code in both languages.
I can develop programs for data analysis, machine learning, and automation using Python.
I can develop enterprise-level applications using Java.
Examples: Python - a program to scra...
I applied via Company Website and was interviewed in Dec 2023. There were 2 interview rounds.
Ridge and lasso regression are both regularization techniques used in linear regression to prevent overfitting by adding penalty terms to the cost function.
Ridge regression adds a penalty term equivalent to the square of the magnitude of coefficients, while lasso regression adds a penalty term equivalent to the absolute value of the magnitude of coefficients.
Ridge regression tends to shrink the coefficients towards zer...
Random forest is an ensemble method using multiple decision trees, XGBoost is a gradient boosting algorithm that builds trees sequentially.
Random forest is an ensemble learning method that builds multiple decision trees and combines their predictions.
Decision tree is a single tree model that makes decisions based on features to predict outcomes.
XGBoost is a gradient boosting algorithm that builds trees sequentially, op...
I applied via Referral and was interviewed in Jan 2023. There were 5 interview rounds.
Simple test with basic questions and reasoning.
I applied via Naukri.com and was interviewed in Sep 2024. There were 3 interview rounds.
The Aptitude round was of mediocre level, get well prepared for it and it is a qualifying round
I applied via LinkedIn and was interviewed before May 2023. There were 3 interview rounds.
Very basic aptitude questions in a live mettle like platform
I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 3 interview rounds.
Axtria promotes a collaborative and inclusive culture with a focus on innovation and growth.
Axtria values diversity and inclusion in the workplace
The company encourages innovation and creativity
There are policies in place to support employee growth and development
Axtria promotes a collaborative work environment
I appeared for an interview in Jun 2024.
I applied via Approached by Company and was interviewed in Feb 2023. There were 5 interview rounds.
Online aptitude test with a moderate to hard difficulty
I applied via Naukri.com and was interviewed before Jul 2023. There was 1 interview round.
Easy assignment with basic questions on patent
Some of the top questions asked at the Phenom Technical Support Lead interview -
based on 1 interview
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