Parexel International Associate Relationship Manager Interview Questions and Answers

QMS elements include planning, implementation, monitoring, and review processes to ensure quality standards are met.

• Planning: Establish quality objectives and processes to achieve them

• Implementation: Put plans into action, train employees, and document procedures

• Monitoring: Regularly check processes and results to ensure they meet standards

• Review: Evaluate performance, identify areas for improvement, and make necessary

Tools used in investigation include forensic evidence collection kits, surveillance equipment, and digital forensic software.

• Forensic evidence collection kits are used to gather physical evidence at crime scenes.

• Surveillance equipment such as cameras and GPS trackers are used to monitor suspects.

• Digital forensic software is used to analyze electronic devices for evidence.

• Other tools may include fingerprinting kits, DNA

Managing difficult situations involves staying calm, listening actively, finding solutions, and maintaining professionalism.

• Stay calm and composed to assess the situation objectively

• Listen actively to understand the root cause of the difficulty

• Find solutions by brainstorming with team members or seeking advice from mentors

• Maintain professionalism and communicate effectively with all parties involved

Present c to c refers to the current customer to customer interactions within a business.

• Present c to c focuses on the direct interactions between customers in a business setting.

• It involves analyzing customer behavior, preferences, and feedback to improve customer experience.

• Examples include customer reviews, complaints, referrals, and interactions on social media platforms.

Extensive experience in managing IT support teams, ensuring efficient service delivery and high customer satisfaction.

• Led a team of 15 IT support specialists, improving response time by 30% through process optimization.

• Implemented a ticketing system that reduced issue resolution time from 48 hours to 24 hours.

• Conducted regular training sessions for staff, resulting in a 25% increase in first-call resolution rates.

• Colla...read more