Whats is bpo,and aht

Question

Accepted Answer

BPO stands for Business Process Outsourcing. AHT stands for Average Handling Time.

BPO refers to the practice of contracting non-primary business activities and functions to a third-party provider.
AHT is the average time it takes for a customer service representative to handle a customer's call or request.
In BPO, companies outsource tasks such as customer service, data entry, and accounting to third-party providers to reduce costs and improve efficiency.
AHT is an important metric in call centers and customer service departments as it measures the efficiency of the representatives in handling customer inquiries.
For example, a company may outsource its customer service department to a BPO provider, who will handle all customer inquiries and complaints on behalf of the company.
A low AHT indicates that representatives are able to handle customer inquiries quickly and efficiently, while a high AHT may indicate that representatives need additional training or that the company's processes need to be streamlined.

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