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If you ask me any question then ask it only on technical knowledge and customer support.
Listen to their concerns, empathize with them, apologize for the issue, offer a solution, follow up to ensure satisfaction.
Listen actively to their concerns without interrupting.
Empathize with their situation and show understanding.
Apologize for the issue, even if it wasn't directly your fault.
Offer a solution to resolve the problem, whether it's a refund, replacement, or other resolution.
Follow up with the customer to
The customer should be called to understand the reason for leaving and to potentially offer solutions to retain them.
Call the customer to inquire about the reason for leaving
Offer solutions or alternatives to address their concerns
Express willingness to address any issues or problems they may have
Thank them for their past business and express hope for future opportunities
Knowledge of product/service, sales techniques, customer behavior, market trends, negotiation skills, communication skills.
Understanding of the product/service being sold
Knowledge of sales techniques and strategies
Understanding of customer behavior and preferences
Awareness of market trends and competition
Strong negotiation skills
Effective communication skills
Top trending discussions
I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.
posted on 17 Apr 2022
I applied via Approached by Company and was interviewed before Apr 2021. There were 2 interview rounds.
posted on 11 Jan 2023
I applied via Referral and was interviewed before Jan 2022. There were 4 interview rounds.
Specific related to my previous roles and responsibilities and how to handle current profile
posted on 16 Aug 2023
I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.
About automotive, commercial vehicles industry. Many technical questions will be there
posted on 19 Apr 2024
posted on 26 Apr 2022
I applied via AmbitionBox and was interviewed in Jan 2022. There were 3 interview rounds.
I appeared for an interview in Feb 2021.
based on 1 interview
Interview experience
based on 5 reviews
Rating in categories
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