NTT Data Information Processing Services Quality Analyst Interview Questions and Answers

Q1. ICD guidelines, body systems, scenario based coding questions and graduation subject related
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Q2. 2- HR round
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Q1. General dsa questions leetcode
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30 minutes, Java. Marks for 100

Q1. What's black box and white box testing
Ans. 
Black box testing is testing without knowledge of internal workings, while white box testing is testing with knowledge of internal workings.
• Black box testing focuses on testing the functionality of the system without knowing the internal code or structure.

• White box testing focuses on testing the internal code and structure of the system.

• Black box testing is typically done by end-users or testers who do not have knowled...read more
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Q2. Git pull and Git fetch
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Q1. Could you tell me about yourself?
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Q2. What is your job profile?
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Q3. What was your last CTC?
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Q1. What are quality KPI/KRA?
Ans. 
Quality KPI/KRA are key performance indicators/key result areas used to measure and evaluate the effectiveness of quality processes.
• Quality KPIs are specific metrics used to track the performance of quality processes.

• Quality KRAs are key areas of focus that contribute to achieving quality objectives.

• Examples of quality KPIs include defect rate, customer satisfaction score, and on-time delivery performance.

• Examples of q...read more
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Q2. What are the QC tools?
Ans. 
QC tools are techniques used in quality control to identify and solve problems in processes.
• Check sheets: Used to collect and analyze data in a systematic way.

• Control charts: Graphical tools to monitor process variation over time.

• Histograms: Visual representation of data distribution.

• Pareto charts: Helps identify the most significant factors contributing to a problem.

• Fishbone diagrams: Used to identify root causes of a...read more
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Q3. Are you aware about CSAT and DSAT?
Ans. 
CSAT stands for Customer Satisfaction Score and DSAT stands for Dissatisfaction Score. They are used to measure customer satisfaction levels.
• CSAT is a metric used to measure how satisfied customers are with a product or service.

• DSAT is a metric used to measure how dissatisfied customers are with a product or service.

• CSAT is usually measured through surveys or feedback forms.

• DSAT can help identify areas for improvement
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Coding level of questions are medium and with some coding knowledge we can crack

Q1. Some random questions on coding knowledge
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Q2. What are object oriented programming language and all..?
Ans. 
Object-oriented programming languages are based on the concept of objects, which can contain data in the form of fields and code in the form of procedures.
• Objects are instances of classes, which define the structure and behavior of the objects.

• Encapsulation is a key feature, where data is hidden within objects and can only be accessed through methods.

• Inheritance allows classes to inherit attributes and methods from oth...read more
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Q3. Rating on our coding knowledge
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Q1. College level project knowledge
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Q2. Communicate related questions
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Q1. What is permission set and profiles
Ans. 
Permission sets and profiles are used in Salesforce to control access to objects, fields, and records.
• Permission sets are used to grant additional permissions to specific users or groups beyond what is already defined in their profiles.

• Profiles are used to define the baseline permissions and settings for a user or group.

• Permission sets can be assigned to users in addition to their profile to give them access to specifi...read more
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Q2. Explain the End to End process of loan origination
Ans. 
Loan origination process involves application, underwriting, approval, and funding stages.
• Customer submits loan application with required documents

• Lender reviews application for completeness and accuracy

• Underwriting process assesses borrower's creditworthiness and risk

• Loan approval or denial decision is made based on underwriting results

• Funding stage involves disbursing approved loan amount to borrower
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There were around 20 questions in aptitude section to appear

It had 50 technical knowledge based questions on testing domain

Q1. Introduce about yourself
Ans. 
Experienced Quality Engineer with a background in manufacturing and process improvement.
• Bachelor's degree in Engineering

• Certified Six Sigma Black Belt

• Proficient in statistical analysis tools like Minitab

• Led cross-functional teams to implement quality improvement projects
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Q1. Test techniques
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Q1. Behavioral questions
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