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Novac Technology Solutions
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Novac Technology Solutions Senior Customer Service Executive Interview Questions and Answers
Novac Technology Solutions Senior Customer Service Executive Interview Experiences
2 interviews found
Selected
I applied via Company Website and was interviewed in Nov 2023. There were 5 interview rounds.
(1 Question)
- Q1. Self introduction, work experience, how to teach customers.....
How to explain the customer
How to educate the customer
(4 Questions)
- Q1. Manager round ,
- Q2. How to educate the customer
- Ans.
Educating the customer involves providing information and guidance to help them understand a product or service.
Listen actively to the customer's needs and concerns
Explain complex concepts in simple terms
Provide clear instructions and step-by-step guidance
Use visual aids or demonstrations when necessary
Offer relevant examples or case studies
Follow up to ensure understanding and address any further questions
- Q3. Are you contune the 6 months this job
- Q4. Salary expectation
(2 Questions)
- Q1. Say about your self & experience about previous company
- Q2. Say about your self & experience about previous company good morning say about previous company
(1 Question)
- Q1. Good morning say to hr and give to hand to him
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I applied via Campus Placement and was interviewed in Apr 2023. There were 5 interview rounds.
There were 50 questions about Computer Networks.
(3 Questions)
- Q1. It was Technical Interview 1
- Q2. Question on Data communication.
- Q3. Diff between DBMS and Excel.
- Ans.
DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.
DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.
DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.
DBMS supports complex queries a...
(2 Questions)
- Q1. Technical Round 2
- Q2. Questions on SQL , Oops etc.
(1 Question)
- Q1. Atlast HR round.
Interview Preparation Tips
Skills evaluated in this interview
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Java, OS, Network, Database all these areas has been covered in the interview
Engineer- Customer Support Interview Questions & Answers
EbixCash Limited
Anonymous
posted on 30 Dec 2021
Interview Questionnaire
2 Questions
- Q1. What is full form of mpls.
- Ans.
MPLS stands for Multiprotocol Label Switching.
MPLS is a protocol used in computer networks to improve the speed and efficiency of data transmission.
It operates at the network layer of the OSI model and is used to route packets based on labels instead of IP addresses.
MPLS allows for the creation of virtual private networks (VPNs) and traffic engineering.
It provides quality of service (QoS) capabilities by prioritizing c...
- Q2. Network layer working
- Ans.
The network layer is responsible for routing and forwarding data packets across different networks.
The network layer operates at the third layer of the OSI model.
It provides logical addressing and routing of data packets.
Network layer protocols include IP (Internet Protocol) and ICMP (Internet Control Message Protocol).
Routers are the primary devices that operate at the network layer.
Example: When you send an email fro...
Interview Preparation Tips
Skills evaluated in this interview
Customer Service Executive Interview Questions & Answers
EbixCash Limited
Anonymous
posted on 12 Jul 2021
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. And i know telugu little bit so the interviewed me in telugu also
Novac Technology Solutions Interview FAQs
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Novac Technology Solutions Interviews By Designations
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Novac Technology Solutions Senior Customer Service Executive Interview Process
based on 2 interviews
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Novac Technology Solutions Senior Customer Service Executive Reviews and Ratings
based on 6 reviews
Rating in categories
|
Software Engineer
466
salaries
|  ₹2.2 L/yr - ₹6 L/yr |
|
Senior Software Engineer
275
salaries
| ₹3.3 L/yr - ₹9.1 L/yr |
|
Associate
155
salaries
| ₹1 L/yr - ₹3.6 L/yr |
|
Associate Project Manager
121
salaries
| ₹5.2 L/yr - ₹11.6 L/yr |
|
Senior Associate
107
salaries
| ₹1.6 L/yr - ₹5 L/yr |
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