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Novac Technology Solutions Senior Customer Service Executive Interview Questions and Answers

Updated 7 Dec 2023

Novac Technology Solutions Senior Customer Service Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction, work experience, how to teach customers.....
Round 3 - Aptitude Test 

How to explain the customer

Round 4 - Group Discussion 

How to educate the customer

Round 5 - One-on-one 

(4 Questions)

  • Q1. Manager round ,
  • Q2. How to educate the customer
  • Ans. 

    Educating the customer involves providing information and guidance to help them understand a product or service.

    • Listen actively to the customer's needs and concerns

    • Explain complex concepts in simple terms

    • Provide clear instructions and step-by-step guidance

    • Use visual aids or demonstrations when necessary

    • Offer relevant examples or case studies

    • Follow up to ensure understanding and address any further questions

  • Answered by AI
  • Q3. Are you contune the 6 months this job
  • Q4. Salary expectation
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Say about your self & experience about previous company
  • Q2. Say about your self & experience about previous company good morning say about previous company
Round 3 - One-on-one 

(1 Question)

  • Q1. Good morning say to hr and give to hand to him

Senior Customer Service Executive Interview Questions Asked at Other Companies

Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
asked in Startek
Q2. if customer start abusing you. How will you handle him?
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Personal questions related to past experience for the employer and also asked the process query that I worked for...so it was very simple the brand HCL seems to be very tough but believe me it was very sim...

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be very strong and also keep your self confident as you are really looking forward to a good carriers scope..
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

It was easy and i cleared it the very first time.

Round 3 - HR 

(2 Questions)

  • Q1. The HR would ask you to introduce yourself and check your communication skills and would ask you to speak on a particular topic if required
  • Q2. How comfortable are you working with night shifts and during the weekends

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to work with
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you want to join Hexaware

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. The first round was HR round, Tell me about yourself was the first question.
  • Q2. The second question was regarding my past work experience.
  • Q3. After the HR round, 3rd round was typing speed test.
Round 2 - One-on-one 

(2 Questions)

  • Q1. Last round was with the operations manager.
  • Q2. Tell me about yourself. Also, they may ask about strength or weakness.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interviews are easy. Also, bit of patience is required as it sometimes take a lot of time in a waiting room to complete the whole interview process.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

General grammar test they will conduct

Round 3 - HR 

(1 Question)

  • Q1. Tel us about your previous work
Round 4 - One-on-one 

(1 Question)

  • Q1. About e-commerce questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication and grammatical skill is important
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell us about yourself, yesterday day schedule
Round 2 - Aptitude Test 

Fill in the blanks,speaking and listening ability

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself,past experience

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself and the experience you have.
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduce yourself and tell me about the experience and then question on the given answers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and read the resume properly, questions will be put up from that only. It was normal and easy.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why you left your previous organisation
  • Ans. 

    Seeking new challenges and growth opportunities in a larger organization.

    • Desire for career advancement

    • Opportunity for professional development

    • Seeking a more challenging role

    • Company restructuring or downsizing

    • Relocation to a new area

  • Answered by AI
  • Q2. What is billing
  • Ans. 

    Billing is the process of generating invoices for goods or services provided to customers.

    • Billing involves calculating the cost of goods or services provided

    • Invoices are typically sent to customers for payment

    • Billing may also involve tracking payments and managing accounts receivable

  • Answered by AI
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Novac Technology Solutions Interview FAQs

How many rounds are there in Novac Technology Solutions Senior Customer Service Executive interview?
Novac Technology Solutions interview process usually has 4 rounds. The most common rounds in the Novac Technology Solutions interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in Novac Technology Solutions Senior Customer Service Executive interview?

Some of the top questions asked at the Novac Technology Solutions Senior Customer Service Executive interview -

  1. How to educate the custo...read more
  2. Good morning say to hr and give to hand to ...read more

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Novac Technology Solutions Senior Customer Service Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Novac Technology Solutions Senior Customer Service Executive Salary
based on 35 salaries
₹1.6 L/yr - ₹3.2 L/yr
42% less than the average Senior Customer Service Executive Salary in India
View more details

Novac Technology Solutions Senior Customer Service Executive Reviews and Ratings

based on 8 reviews

3.9/5

Rating in categories

3.3

Skill development

4.6

Work-life balance

3.3

Salary

4.1

Job security

4.3

Company culture

3.5

Promotions

4.0

Work satisfaction

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