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Identifying problems and suggesting solutions for dissatisfied customers in BPO call center.
Conduct customer satisfaction surveys to identify specific issues
Analyze call recordings to identify agent behavior and training needs
Review call center metrics such as average handle time and first call resolution
Implement additional training for agents on customer service and problem-solving
Improve communication channels betwe...
I have the required skills, experience, and passion for this profile.
I have relevant experience in this field.
I possess the necessary skills and knowledge required for this role.
I am passionate about this industry and eager to learn more.
I am a quick learner and can adapt to new situations easily.
I am a team player and can work well with others to achieve common goals.
Consulting offers a broader range of opportunities to apply my finance knowledge and problem-solving skills.
Consulting allows me to work with a variety of clients and industries, providing exposure to different financial challenges and solutions.
Consultants are often brought in to help companies improve their financial performance, which aligns with my interest in finance.
Consulting also offers the opportunity to devel...
Technology, healthcare, renewable energy
Technology sector is expected to grow due to increasing demand for digital transformation and automation
Healthcare sector is expected to grow due to aging population and increasing demand for healthcare services
Renewable energy sector is expected to grow due to increasing focus on sustainability and reducing carbon emissions
Examples: Amazon, Teladoc Health, Tesla
Examples: Apple, ...
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I applied via Walk-in and was interviewed before May 2021. There were 3 interview rounds.
I applied via Referral and was interviewed before Jan 2020. There were 3 interview rounds.
I applied via Campus Placement and was interviewed before Jul 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.
I applied via Referral and was interviewed before Apr 2020. There were 5 interview rounds.
I was interviewed before Mar 2021.
I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.
I applied via Referral and was interviewed before Nov 2019. There were 4 interview rounds.
I was interviewed before Feb 2021.
There are 4 rounds in aptitude test logical , Reasoning , verbal ,Technical knowledge and finally coding .
Some of the top questions asked at the Nomura Research Institute Consulting and Solutions Analyst interview -
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