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NEXA Service Service Manager Interview Questions and Answers

Updated 10 Jul 2021

NEXA Service Service Manager Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. About strokes of engines, working of C.I. and S.I. engines. Good Automotive knowledge is must. How can you handle customer concern in different ways? How can you sell labour, accesories, VAS for your deale...

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About ICICI BANK and work experience
Round 3 - Technical 

(1 Question)

  • Q1. Speaking skills and listening skills. It's like versent round

Interview Preparation Tips

Interview preparation tips for other job seekers - Way of Communication, listening skills are more important

I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was mostly process based, itil questions very straight forward questions.
Also the hike andhe band given was pretty good.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What makes you the ideal candidate for this position?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • Extensive experience in customer service roles

    • Excellent communication skills

    • Strong problem-solving abilities

    • Passion for helping customers

    • Proven track record of resolving customer issues efficiently

  • Answered by AI
Round 2 - Verscent 

(1 Question)

  • Q1. They will Voice test
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about your self, what are languages you know, what do you know about phone pe
  • Ans. 

    I am fluent in English, Hindi, and Spanish. I have knowledge about PhonePe's services and features.

    • Fluent in English, Hindi, and Spanish

    • Knowledge about PhonePe's services and features

    • Experience in customer service roles

  • Answered by AI
Round 4 - Typing Test 

(1 Question)

  • Q1. They will check our typing test

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not feel nervous; instead, be confident. If you experience fear and anxiety, you may be eliminated in the first round.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - Assignment 

This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Round 2 - Aptitude Test 

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

Round 3 - Group Discussion 

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

Round 4 - Case Study 

This could involve analyzing a real-world business scenario and presenting your recommendations.

Round 5 - Technical 

(2 Questions)

  • Q1. This is an interview with technical experts to assess your technical knowledge and skills.
  • Q2. HR Round:

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Punctual: Arrive on time or even a few minutes early for your interviews.
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.

Before the Interview:

Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Feb 2025.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Confidently talk
  • Q2. And convincing very well
  • Q3. Cool mood to take interview

Interview Preparation Tips

Interview preparation tips for other job seekers - This job is very good job. and the work confidencely.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Case Study 

About company products

Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal interview
  • Q2. Education and experience
Round 3 - Technical 

(2 Questions)

  • Q1. About technical qualification
  • Q2. Product knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Good advice to the new people
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic things about your previous work experience
  • Q2. Payments domestic international kyc
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous work experience
  • Ans. 

    I have over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team.

    • Managed a team of customer service representatives to ensure high levels of customer satisfaction

    • Handled escalated customer issues and resolved them in a timely and efficient manner

    • Implemented new customer service strategies to improve overall customer experience

    • Utilized CRM software to track cu...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    Experienced customer service professional with a background in retail and hospitality.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers and resolve issues efficiently

    • Familiar with CRM systems and handling customer inquiries via phone, email, and in person

  • Answered by AI
  • Q2. Why do you want in Customer Service
  • Ans. 

    I enjoy helping others and solving problems, making customer service a perfect fit for me.

    • I have strong communication skills and enjoy interacting with people.

    • I am patient and empathetic, able to understand and address customer concerns.

    • I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

    • I find satisfaction in providing excellent service and creating positive experiences

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is Customer Service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

  • Answered by AI
  • Q2. Why do you want to join wipro
  • Ans. 

    I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.

    • I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

    • I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

    • I am excited about the opportunities for growth and development that Wipro offers

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    Experienced customer service professional with a background in retail and hospitality.

    • Started career in retail, providing excellent customer service and resolving issues

    • Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

    • Strong communication skills, ability to remain calm under pressure

    • Proficient in handling customer inquiries, complaints, and feedback

    • Familiar with using CRM systems

  • Answered by AI
  • Q2. What makes you special
  • Ans. 

    I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.

    • Strong communication skills - able to effectively communicate with customers and colleagues

    • Problem-solving abilities - can quickly and efficiently resolve customer issues

    • Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s easy, just interact a lot
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Where do you see yourself in 5 years
  • Ans. 

    In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Leading a team of customer service representatives

    • Implementing innovative strategies to improve customer satisfaction

    • Continuing to develop my skills and knowledge in customer service

    • Possibly pursuing further education or certifications in customer service management

  • Answered by AI
  • Q2. Why should we hire you
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.

    • I have X years of experience in customer service roles

    • I am highly skilled in communication and problem-solving

    • I have received positive feedback from previous customers for my ability to resolve issues effectively

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not join this company ever this is a complete fraud on the name of opportunity management will shortlist you in any respective support staff and will give you the responsibility on the same of learning new things on the same salary other than that you have to do your last role work to to support the management and here is the twist you will do your previous role works and the so called word of mouth IDO base promotion you have to manage all the responsibilities but you will not get your promotion letters the management is so poor and fake you cannot trust this is looks like a MC with good people and flexible things please di nit attract with such things you will destroy your self management has. No answer when it comes to salary hike and for promotion Letters these guys will just use you utilise you and throw you so poor not trustworthy at all

Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech

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NEXA Service Service Manager Salary
based on 29 salaries
₹1.4 L/yr - ₹4.2 L/yr
66% less than the average Service Manager Salary in India
View more details

NEXA Service Service Manager Reviews and Ratings

based on 11 reviews

4.0/5

Rating in categories

4.4

Skill development

3.7

Work-life balance

3.4

Salary

3.8

Job security

3.6

Company culture

3.4

Promotions

3.6

Work satisfaction

Explore 11 Reviews and Ratings
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