Difference between problem and incident

Question

Accepted Answer

Problem is the root cause of one or more incidents, while incident is an unplanned interruption to an IT service.

Problem is the underlying cause of one or more incidents, while incident is the actual event that disrupts the service.
Problems are identified through root cause analysis, while incidents are reported by users or detected by monitoring tools.
Problems require investigation and resolution to prevent future incidents, while incidents require immediate response and restoration of service.
Example: A problem could be a software bug causing multiple incidents of system crashes, while an incident could be a server outage affecting user access.
Example: Resolving the problem of the software bug would prevent future incidents, while restoring service during the server outage is the incident response.

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