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I applied via Campus Placement and was interviewed in Feb 2022.
Top trending discussions
GoodL1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client - WFO/WF client location Pune
24/7 weekly shift roaster/International call handling experience,5 days working.
Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service request & incidents.
Aware about the SLA/Metrics handled.
Situational Questions (looking at presence of mind)
Associate
456
salaries
| ₹10.5 L/yr - ₹35 L/yr |
Senior Associate
441
salaries
| ₹15.4 L/yr - ₹59 L/yr |
Analyst
240
salaries
| ₹5 L/yr - ₹20.4 L/yr |
Vice President
192
salaries
| ₹22 L/yr - ₹82 L/yr |
Data Analyst
54
salaries
| ₹2.4 L/yr - ₹10 L/yr |
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