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Microsoft Global Service Center Support Executive Interview Questions and Answers

Updated 8 Jun 2023

Microsoft Global Service Center Support Executive Interview Experiences

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Support Executive Interview Questions & Answers

user image Francy John Tharakan

posted on 8 Jun 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jun 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Things to check in case of the user profile login takes time
Round 3 - One-on-one 

(1 Question)

  • Q1. Linear logic troubleshooting concept on a print issue
  • Ans. 

    Linear logic troubleshooting involves systematically identifying and resolving print issues.

    • Start by checking the printer settings and ensuring they are correct.

    • Verify that the printer has enough paper and ink/toner.

    • Check for any error messages on the printer display or computer.

    • Inspect the print queue to see if there are any pending print jobs causing the issue.

    • Try printing a test page to isolate the problem.

    • If the is...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be strong

Interview questions from similar companies

I applied via Campus Placement and was interviewed in May 2020. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. 1.In frst round they gave two programs like palindrome,leap year which is quite easy only, aptitude consists of 60qns .
  • Q2. 2.In second round which is technical round, again they gave one pgm which is lightly complicated and also questions will be asked based on our resume and branch.
  • Q3. 3.HR round based on your personal skill.

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be perfect in basic coding and also aptitude,it is not much tough and also be bold while answering in technical round,try to do more projects......

Interview Questionnaire 

2 Questions

  • Q1. Tell about you
  • Q2. What is computer networking
  • Ans. 

    Computer networking is the practice of connecting devices together to share resources and communicate with each other.

    • Computer networking involves the use of hardware and software to connect devices together, such as computers, printers, and servers.

    • Networking protocols, such as TCP/IP, are used to facilitate communication between devices.

    • Examples of computer networks include local area networks (LANs), wide area netwo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1 round will be aptitude test and 2 nd round will be group discussion and finally there will be technical hr and general hr round

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. What type of question asked to CA fresher in interview

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be you .
Interview is not that difficult if you're confident...

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude Test is very straight forward, logical, communications are tested.

Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.
Round 3 - Technical 

(1 Question)

  • Q1. This is managers round, where a senior most probably a team lead would join to interview. Case study based questions were asked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and prepared. Question will vary from GL to Leder reconciliation if you're applying for GL Process

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join us
  • Q2. It's a great opportunity for launching , good brand , emmense opportunity for learning.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good , they were cooperative , abong about the basic of technicality , digging in my last experience

I appeared for an interview before Sep 2020.

Round 1 - Video Call 

(1 Question)

Round duration - 60 Minutes
Round difficulty - Easy

It was a hangout video call. The interviewer asked me these questions. Tell me about yourself and 1 coding question.

  • Q1. 

    Special Numbers Problem Statement

    Your task is to find the total count of special numbers within a range from 1 to a given integer, 'MAXVAL'. A special number is defined as a number whose digits, when rot...

  • Ans. 

    Count the total number of special numbers within a given range by rotating digits 180 degrees.

    • Create a function to check if a number is a special number by rotating its digits.

    • Iterate through the range from 1 to MAXVAL and count the special numbers.

    • Handle the digit rotation mapping for 0, 1, 6, 8, 9.

    • Return the count of special numbers for each test case.

  • Answered by AI
Round 2 - Video Call 

Round duration - 60 Minutes
Round difficulty - Easy

This was an On-site (Behavioural Round) interview. He asked me these questions.

Round 3 - Video Call 

(1 Question)

Round duration - 60 Minutes
Round difficulty - Easy

This was another On-site ( DS & Algo) algorithm.

  • Q1. 

    Covid Vaccination Distribution Problem

    As the Government ramps up vaccination drives to combat the second wave of Covid-19, you are tasked with helping plan an effective vaccination schedule. Your goal is...

  • Ans. 

    Given constraints, find max vaccines administered on a specific day during a vaccination drive.

    • Iterate through each test case and calculate the maximum number of vaccines distributed on the specified day.

    • Distribute vaccines evenly across days while maximizing the number on the specified day.

    • Ensure that the sum of vaccines administered does not exceed the maximum allowed.

    • Consider edge cases like when the number of days ...

  • Answered by AI
Round 4 - Video Call 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Easy

Another On-site ( DS & Algo) interview.

  • Q1. 

    Painter's Partition Problem Statement

    Given an array/list representing boards, where each element denotes the length of a board, and a number ‘K’ of available painters, determine the minimum time required...

  • Ans. 

    Determine the minimum time required to paint all boards with given constraints.

    • Use binary search to find the minimum and maximum possible time to paint all boards.

    • Iterate through the boards and assign them to painters based on the time constraints.

    • Calculate the total time taken to paint all boards with the assigned painters.

  • Answered by AI
  • Q2. 

    Chocolate Distribution Problem

    You are given an array/list CHOCOLATES of size 'N', where each element represents the number of chocolates in a packet. Your task is to distribute these chocolates among 'M'...

  • Ans. 

    Distribute chocolates among students to minimize the difference between the largest and smallest number of chocolates.

    • Sort the array of chocolates.

    • Use sliding window technique to find the minimum difference between the largest and smallest number of chocolates.

    • Return the minimum difference as the output.

  • Answered by AI
Round 5 - Video Call 

(1 Question)

Round duration - 60 Minutes
Round difficulty - Easy

Another On-site ( DS & Algo) interview.

  • Q1. 

    Problem Statement: Minimize the Maximum

    You are given an array of integers and an integer K. For each array element, you can adjust it by increasing or decreasing it by a value of K. Your goal is to minim...

  • Ans. 

    Given an array of integers and an integer K, minimize the difference between the maximum and minimum elements after adjusting each element by +/- K.

    • Sort the array in non-decreasing order.

    • For each element, calculate the difference between the current element and the next element.

    • Adjust the element by adding or subtracting K to minimize the difference.

    • Return the minimum possible difference between the maximum and minimum

  • Answered by AI
Round 6 - HR 

(1 Question)

Round duration - 60 minutes
Round difficulty - Easy

On-site ( DS & Algo) interview.
Google mainly focuses on logic and how you are coming with a solution. It notes down each and every small mistake. Interviewers are really very helpful. They expect clear code with an optimal approach.

  • Q1. 

    Farthest Distance From Lands Problem Statement

    Given a binary square matrix 'ARR' with 'N' rows and 'N' columns, where '0' represents water and '1' represents land.

    Determine the water cell whose distanc...

  • Ans. 

    Find the water cell farthest from land in a binary matrix using Manhattan distance.

    • Iterate through the matrix to find all land cells and water cells

    • Calculate the Manhattan distance of each water cell to the nearest land cell

    • Return the maximum distance found

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in BangaloreEligibility criteriaNo CriteriaGoogle interview preparation:Topics to prepare for the interview - Java, Data Structure, Algorithms, Dynamic Programming, STLTime required to prepare for the interview - 12 MonthsInterview preparation tips for other job seekers

Tip 1 : Participate in coding contests.
Tip 2 : Practice as many questions as you can.
Tip 3 : Do some good projects.

Application resume tips for other job seekers

Tip 1 : Have some projects on your resume.
Tip 2 : Do not put false things on your resume.

Final outcome of the interviewSelected

Skills evaluated in this interview

I appeared for an interview before Nov 2020.

Round 1 - Coding Test 

Round duration - 60 Minutes
Round difficulty - Easy

Round 2 - Coding Test 

(2 Questions)

Round duration - 90 minutes
Round difficulty - Easy

  • Q1. 

    Alien Dictionary Problem Statement

    You are provided with a sorted dictionary (by lexical order) in an alien language. Your task is to determine the character order of the alien language from this dictiona...

  • Ans. 

    Given a sorted alien dictionary, determine the character order of the alien language.

    • Create a graph data structure to represent the relationships between characters based on the given dictionary.

    • Perform a topological sort on the graph to determine the character order of the alien language.

    • Return the character array obtained from the topological sort as the final output.

  • Answered by AI
  • Q2. 

    Shopping Spree Problem Statement

    Preeti plans to shop for her father's birthday at a store with unlimited quantities of N different items. She has a budget that allows her to buy a maximum of K items. Hel...

  • Ans. 

    Calculate the number of ways Preeti can purchase items within budget, considering distinct ways.

    • Use dynamic programming to calculate the number of ways to purchase items within budget

    • Consider different scenarios where Preeti buys different quantities of each item

    • Return the result modulo 10^9 + 7 to handle large answers

  • Answered by AI
Round 3 - Group Discussion 

Round duration - 60 Minutes
Round difficulty - Easy

Basic DBMS problems.

Round 4 - Telephonic Call 

Round duration - 30 Minutes
Round difficulty - Easy

He asked basic Database and oops questions and discussion about my projects.

Round 5 - HR 

(1 Question)

Round duration - 50 Minutes
Round difficulty - Easy

It was evening. Since it was a telephonic interview so all at the home. NOthing different. About my soft skills, resume, and some basic coding stuff. Why google? Where do you see yourself in 5 years?

  • Q1. 

    Count Ways to Reach the N-th Stair Problem Statement

    You are provided with a number of stairs, and initially, you are located at the 0th stair. You need to reach the Nth stair, and you can climb one or tw...

  • Ans. 

    Count the number of distinct ways to climb to the Nth stair by climbing one or two steps at a time.

    • Use dynamic programming to solve the problem efficiently.

    • The number of ways to reach the Nth stair is the sum of the number of ways to reach the (N-1)th stair and the (N-2)th stair.

    • Handle base cases where N=0 and N=1 separately.

    • Apply modulo 10^9+7 to avoid overflow in the final result.

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in BangaloreEligibility criteria7 CGPAGoogle interview preparation:Topics to prepare for the interview - Data structures, Algorithms, OOPS, DBMS, OSTime required to prepare for the interview - 3 monthsInterview preparation tips for other job seekers

Tip 1 : Over-communication is key
Tip 2 : Self-Advocacy and Initiative are twice as important when working virtually.
Tip 3 : Relaxed and Fresh

Application resume tips for other job seekers

Tip 1 : Neat and clean. Use a professional font. Include only the most relevant information and put the most important information first. Use active language. 
Tip 2 : Specific about the projects they required and your projects should be in bold.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Job Portal and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Sort an array
  • Ans. 

    Sorts an array of strings in ascending order.

    • Use a sorting algorithm like bubble sort, selection sort, or merge sort.

    • Compare adjacent elements and swap them if they are in the wrong order.

    • Repeat the process until the array is sorted.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - good experience overall.

Skills evaluated in this interview

Microsoft Global Service Center Interview FAQs

How many rounds are there in Microsoft Global Service Center Support Executive interview?
Microsoft Global Service Center interview process usually has 3 rounds. The most common rounds in the Microsoft Global Service Center interview process are One-on-one Round and Resume Shortlist.
What are the top questions asked in Microsoft Global Service Center Support Executive interview?

Some of the top questions asked at the Microsoft Global Service Center Support Executive interview -

  1. Linear logic troubleshooting concept on a print is...read more
  2. Things to check in case of the user profile login takes t...read more

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Microsoft Global Service Center Support Executive Interview Process

based on 1 interview

Interview experience

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Good
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