Explain about incident management process.

Question

Accepted Answer

Incident management process involves identifying, responding to, and resolving incidents to minimize their impact on business operations.

The process starts with incident identification, where incidents are reported or detected.
Once an incident is identified, it is logged and categorized based on its severity and impact.
A response team is then assigned to investigate and resolve the incident.
During the investigation, the team gathers information, analyzes the root cause, and develops a plan to mitigate the incident.
The incident is then resolved by implementing the plan and restoring normal operations.
After resolution, a post-incident review is conducted to identify lessons learned and implement preventive measures.
Effective communication and documentation are crucial throughout the process.
Examples of incidents include system outages, security breaches, data breaches, and service disruptions.

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