Maiora IT Support Technician Interview Questions, Process, and Tips

I am a dedicated IT Support Technician with a passion for troubleshooting and problem-solving.

• Experienced in providing technical support to end-users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring computer systems and networks

My salary expectation is based on my experience, skills, and the market rate for IT Support Technicians.

• Consider my experience and skills in the IT field

• Research the market rate for IT Support Technicians in the area

• Be open to negotiation based on the overall compensation package

I have over 5 years of experience providing IT support in various industries.

• Managed help desk tickets and resolved technical issues for end users

• Installed and configured software and hardware for employees

• Performed regular maintenance and updates on systems and networks

• Trained staff on IT best practices and security protocols

Seeking new opportunities for growth and development.

• Looking for new challenges and opportunities to learn and grow

• Desire for career advancement

• Company restructuring led to changes in job responsibilities

My hobby is photography, where I enjoy capturing moments and exploring different perspectives through my camera lens.

• I love experimenting with different lighting techniques and compositions

• I enjoy editing and enhancing photos to create unique visual effects

• I often participate in photography contests and exhibitions

• Some of my favorite subjects to photograph include landscapes, portraits, and street scenes

I have extensive knowledge and experience in IT support, including troubleshooting hardware and software issues, setting up networks, and providing technical assistance to users.

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and maintaining networks

• Experience providing technical support to end users

• Knowledge of various operating systems and software applications

• Familiarity with

DNS is a system that translates domain names to IP addresses, while DHCP is a protocol that assigns IP addresses to devices on a network.

• DNS stands for Domain Name System and is used to translate domain names into IP addresses.

• DHCP stands for Dynamic Host Configuration Protocol and is used to assign IP addresses to devices on a network.

• DNS is like a phone book that maps domain names to IP addresses, while DHCP is like ...read more

SharePoint is a web-based collaborative platform used for document management, content management, and workflow automation in organizations.

• SharePoint allows users to create, manage, and share information and documents in a secure way

• It helps in improving collaboration and communication within teams

• SharePoint can be used for creating intranet portals, document libraries, and project management sites

• It integrates with M...read more

A distribution list is a group of email addresses that can be used to send messages to multiple recipients at once.

• Distribution lists are commonly used in email clients to easily send messages to a group of people.

• They can be created and managed by users or administrators.

• Examples of distribution lists include 'sales-team@example.com' or 'all-employees@example.com'.

Yes, I have experience working with ServiceNow for managing IT support tickets.

• Managed and resolved IT support tickets using ServiceNow

• Assigned tickets to appropriate IT technicians based on priority and expertise

• Monitored ticket statuses and ensured timely resolution

• Generated reports on ticket trends and resolutions for analysis

BIOS stands for Basic Input/Output System. It is a firmware used to perform hardware initialization during the booting process.

• BIOS is a firmware that is stored on a chip on the computer's motherboard.

• It is responsible for initializing and testing hardware components during the boot process.

• BIOS provides the basic instructions for the operating system to communicate with hardware components.

• Users can access BIOS settin...read more

BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.

• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

• It usually includes an error code and a message indicating the cause of the error.

• Common causes of BSOD errors include hardware failures, driver issues, and software conf...read more

We use a combination of antivirus software in our organization to ensure comprehensive protection.

• We primarily use Symantec Endpoint Protection for our antivirus needs

• In addition, we also utilize Malwarebytes for additional security measures

• Regular updates and scans are conducted to ensure all systems are protected