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Logelite Technical Support Executive Interview Questions and Answers

Updated 1 Jun 2024

Logelite Technical Support Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Previous experience, why do you leave your last job, skills , Normal about your self
  • Q2. About your self
  • Q3. Tell me about CX support
  • Ans. 

    CX support refers to customer experience support, which focuses on providing assistance and solutions to improve customer satisfaction.

    • CX support involves addressing customer queries and issues in a timely and efficient manner.

    • It includes providing personalized assistance to enhance the overall customer experience.

    • CX support aims to build strong relationships with customers by understanding their needs and preferences.

    • ...

  • Answered by AI
  • Q4. How to handle angry CX
  • Ans. 

    Listen actively, empathize, stay calm, apologize, offer solutions, follow up.

    • Listen actively to understand the issue

    • Empathize with the customer's frustration

    • Stay calm and composed to de-escalate the situation

    • Apologize for the inconvenience caused

    • Offer solutions or alternatives to resolve the issue

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They are hiring for CX support, but it's a type of sales so before proceeding just confirm with HR it is only CX support or including sales, id you don't t have problem with sales, your welcome 🤗

Interview questions from similar companies

I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What is lan or networking
  • Ans. 

    LAN or Local Area Network is a group of computers and devices connected together within a limited area.

    • LAN is used to share resources like printers, files, and internet connection within a small area like an office or a building.

    • It is faster and more secure than a wide area network (WAN) as it has a limited range.

    • Ethernet cables, Wi-Fi, and switches are commonly used to set up a LAN.

    • Examples of LAN include home network

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Tell me something about your experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and show confidence no issue for language

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2023. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

U get a game kind of aptitude test to clear and it’s easy to clear.

Round 3 - Voice and accent round 

(2 Questions)

  • Q1. Tell me about yourself and describe or sell your place as a product
  • Q2. Tell about yourself and explain why u think or how u can sell your city or place as a product to the customer. They basically check your accent here….
Round 4 - One-on-one 

(4 Questions)

  • Q1. Discussion on your past experiences and your future goals
  • Q2. Explain everything in detail
  • Ans. 

    Explaining everything in detail requires thorough and comprehensive explanation of the topic.

    • Start by providing an overview of the topic

    • Break down the key components or steps involved

    • Provide examples or scenarios to illustrate the concept

    • Address any potential questions or concerns that may arise

    • Conclude by summarizing the main points discussed

  • Answered by AI
  • Q3. Analysing communications and checks if u r okay with their policies
  • Ans. 

    I am comfortable analysing communications and adhering to company policies.

    • I have experience reviewing and interpreting company policies and procedures.

    • I am able to effectively communicate any concerns or questions regarding policies.

    • I understand the importance of following policies to maintain compliance and security.

    • I am detail-oriented and can identify any discrepancies in communications or policies.

  • Answered by AI
  • Q4. It’s easy to clear
Round 5 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Explanation on your past experiences
  • Q3. Why you want this job
  • Q4. Communication and policies acceptations is asked again
  • Q5. Easy to clear this round
Round 6 - Behavioral 

(1 Question)

  • Q1. Salary discussion happens here
  • Ans. Demand the maximum amount you can ask. At the end it will be negotiated very low
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask more package and the company is really good
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

English, Numerical, Logical reasoning

Round 3 - One-on-one 

(2 Questions)

  • Q1. About yourself in simple
  • Q2. Technical skills about coding

Interview Preparation Tips

Interview preparation tips for other job seekers - Aptitude was easy and I gave the the interview but got no response from company

I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What is lan or networking
  • Ans. 

    LAN or Local Area Network is a group of computers and devices connected together within a limited area.

    • LAN is used to share resources like printers, files, and internet connection within a small area like an office or a building.

    • It is faster and more secure than a wide area network (WAN) as it has a limited range.

    • Ethernet cables, Wi-Fi, and switches are commonly used to set up a LAN.

    • Examples of LAN include home network

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Tell me something about your experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and show confidence no issue for language

Skills evaluated in this interview

I was interviewed in Jan 2021.

Interview Questionnaire 

4 Questions

  • Q1. Final discussion please compromise on annual package they will try to save as much as possible and negotiate with you and say there is no higher Paige than offered to you but don’t settle for less and ask ...
  • Q2. Introduction round introduce yourself
  • Q3. Same as above introduction round introduce yourself
  • Q4. Basic questions about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Appraisals are not good or as per market standards management does not follow their own policies the managers from some departments and management people don’t focus on you there are some advantages too but fairly less compared to disadvantages avoid working here if you want a workplace that wants their employee to excel only specific departments and certain people in management are good.

Logelite Interview FAQs

How many rounds are there in Logelite Technical Support Executive interview?
Logelite interview process usually has 1 rounds. The most common rounds in the Logelite interview process are One-on-one Round.
What are the top questions asked in Logelite Technical Support Executive interview?

Some of the top questions asked at the Logelite Technical Support Executive interview -

  1. Tell me about CX supp...read more
  2. How to handle angry...read more

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Logelite Technical Support Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Logelite Technical Support Executive Reviews and Ratings

based on 2 reviews

2.0/5

Rating in categories

2.0

Skill development

2.0

Work-life balance

2.7

Salary

2.0

Job security

2.0

Company culture

2.0

Promotions

2.0

Work satisfaction

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