Link Intime Contact Centre Manager Interview Questions and Answers

Q1. About your profile and exeperiences . what is your goal?
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Q2. What is your goal and why do want join?
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Q1. Consolidation and derivatives basics
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Q2. More about the company
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Q1. Interview started with some basic questions like tell me about yourself, your current experience
Ans. I just explain about myself and current job like what is my work
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Q1. 2nd round was taken by process head where he asked questions in depth about the process
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Q2. What is you current role ? What is demat account? What are documents required for demat account opening? What is your achievement? Why are changing the job ? Do you have experience in UAT ?
Ans. 
I am currently working as a Relationship Manager. I have experience in demat account opening and UAT.
• I am a Relationship Manager with experience in demat account opening and UAT.

• Demat account is an account that holds securities in electronic form.

• Documents required for demat account opening include PAN card, Aadhaar card, and a cancelled cheque.

• My achievement includes achieving 120% of the sales target in the last quar...read more
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Digital transactions good for Indian Economy or not?

Q1. Tell me about yourself
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Q2. What is KYC and documents required for kyc
Ans. 
KYC stands for Know Your Customer. It is a process used by businesses to verify the identity of their clients.
• KYC is a regulatory requirement to prevent money laundering and fraud.

• Documents required for KYC typically include government-issued ID (such as passport or driver's license), proof of address (such as utility bill or bank statement), and sometimes proof of income.

• KYC documents may vary depending on the country...read more
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Q3. Tell me about your current role
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Q4. Reason for leaving organisation
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Q1. Why do you want to work with us?
Ans. 
I am drawn to your company's commitment to innovation and growth, and I believe my skills align well with the opportunities here.
• I am impressed by the company's track record of success and growth

• I see great potential for career advancement and development within the organization

• I believe my experience and skills make me a strong fit for the branch manager role here
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Q2. What relevant experience you have for this role?
Ans. 
I have over 5 years of experience in banking operations, team management, and customer service.
• Managed a team of 15 employees in a busy bank branch, ensuring daily operations ran smoothly

• Implemented new customer service strategies that resulted in a 20% increase in customer satisfaction

• Led training sessions for new employees on banking procedures and compliance regulations
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Q1. Management related questions
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Q2. Conflit resolution
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Q3. Customer service related question
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